neXorce Description
The NeXorce Enterprise Suite keeps a close watch on the call center's performance. It seamlessly integrates both real-time and historical data from a range of Contact Center applications, offering a centralized reporting solution that agents and managers have been seeking. With NeXorce, users can access detailed real-time reporting for call centers. Information can be published across various platforms, including dashboards, desktop applications, web reports, tablets, and smartphones. Users can remain informed via email, SMS notifications, and web reports sent directly to their mobile devices. Additionally, it enables the presentation of live statistics, metrics, and alerts on large display screens, ensuring that essential information is always visible. The system supports the transmission of real-time data through either a wireless URL or a network connection, enhancing accessibility and responsiveness. This robust functionality empowers teams to make informed decisions swiftly and effectively.
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Pricing
Free Trial:
Yes
Integrations
No Integrations at this time
Company Details
Company:
Spectrum Corporation
Year Founded:
1971
Headquarters:
United States
Website:
www.specorp.com/products/nexorce-data-management/
Media
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Product Details
Platforms
Windows
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support
neXorce Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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