mHelpDesk Description
Designed specifically for service professionals by those who understand their needs, mHelpDesk empowers modern service providers to expand their operations. As a leading field service software solution, mHelpDesk provides an extensive array of automation features that enable companies to optimize the management of their field technicians, schedule jobs, oversee work orders, invoice customers, handle billing, and receive payments more swiftly. This innovative platform is essential for any service business looking to enhance productivity and streamline their processes.
mHelpDesk Alternatives
ServiceWorks
One-stop platform for everything you need to start, grow and transform your business.
Cloud-based SaaS Solutions to manage complete business operations
Mobile App for Running Business on-the-Go on Android and iOs.
Integration with third-party systems for payment, inventory, and work order
Learn more
Connecteam
Connecteam is an all in one employee app that was specifically designed for non-desk employees. It provides all the necessary capabilities to manage and operate field employees, including communication features, workflows and scheduling, as well as time clock.
Just a few clicks and you can bring together your deskless workforce. Your desktop Launchpad allows you to collaborate, manage operations, develop professional skills, and monitor employee engagement. In minutes, you can create a fully-branded mobile app for your company. You can add safety checklists, orientation courses, product catalogues, and shift management to your mobile app. Or, you can customize the features to suit your needs. You can also gain insight into how your team interacts with company assets and take steps to improve efficiency. Connecteam allows managers and employees to automate their processes and allow them to focus on growth.
Integrations include Google Calendar, Gusto, QuickBooks Payroll, Xero and others.
Learn more
BlueFolder
Elevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features.
Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service.
Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business.
Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.
Learn more
Kickserv
Kickserv is a highly-rated field service management tool designed for service businesses. Service-based businesses can use Kickserv for as low as $47 per month to manage leads, estimates, team schedules and jobs, as well as invoices and payments.
Kickserv allows users to automate email to all their leads, send promo emails to customers, full integration with QuickBooks, maps for dispatching technicians and more.
Our mobile field software services include:
-Manage your workforce: Create schedules, assign jobs, and keep track of employee locations.
-Automate updates: Team status updates can be automatically sent to the office through the mobile app.
-Scheduling: Create schedules, track employee time worked and view notes or site requests.
-Find opportunity: See your jobs and potential for future jobs from the field.
-Stay Connected: Attach notes, documents and images to a job for further clarification and better customer service.
-Find your technicians: Utilize GPS check-ins to find your employees on a map and keep track of job duration and employee locations at all times.
Kickserv has been trusted by 1000s of service business professionals for over 15 years.
Learn more
Pricing
Pricing Starts At:
$99.00/month
Free Version:
Yes
Free Trial:
Yes
Integrations
Company Details
Company:
mHelpDesk
Year Founded:
2009
Headquarters:
United States
Website:
www.mhelpdesk.com
Media
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Product Details
Platforms
Web-Based
Android App
iPhone App
iPad App
Types of Training
Training Docs
Webinars
Live Training (Online)
Customer Support
Online Support
Business Hours
mHelpDesk Features and Options
Field Service Management Software
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Maintenance Management Software
Asset Tracking
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Inventory Management
Key & Lock Management
Mobile Access
Planning Calendar
Predictive Maintenance
Preventive Maintenance
Purchasing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Service Dispatch Software
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Scheduling Software
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management
HVAC Software
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Landscape Management Software
Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Groundskeeping
Inventory Control
Irrigation Tracking
Job Management
Landscape Design
Mobile Access
Payroll Management
Plant Database
Quotes / Estimates
Routing
Scheduling & Appointments
Work Order Management
Plumbing Software
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Cleaning Services Software
Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Work Order Software
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Equipment Maintenance Software
Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Security System Installer Software
Billing & Invoicing
Customer Management
Document Imaging
Inventory Management
Job Costing
Lead Management
Quotes / Estimates
Scheduling
Work Order Management
Business Management Software
Billing & Invoicing
CRM
Employee Management
Financial Management
Inventory Management
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Purchasing
Scheduling
Time & Expense Tracking
Training Management
Vendor Management
Oil and Gas Software
Compliance Management
Equipment Management
Inventory Management
Job Costing
Logistics Management
Maintenance Management
Material Management
Project Management
Resource Management
Scheduling
Work Order Management
Contractor Management Software
Contractor Database
Insurance Tracking
License Tracking
Permit Tracking
Skills & Competencies
Task Management
Work Hour Tracking
mHelpDesk User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Average Field Service Management Software Date: Jul 22 2021
Summary: Overall, I wouldn't recommend mHelpDesk. It's a big jump to move to a new software platform, because once you do, you feel stuck. We tried to a good job of vetting software before choosing, but I think mHelpDesk just had the best sales team, and we would have been better going with another platform.
Positive: The price is good. Also, it's nice to have a software that can do scheduling and invoicing, as well as send estimates.
Negative: The company claims it is very customizable, but we did not find the customizable features very helpful. Its customizable, but only in their contained boundaries, and it wasn't what we were needing. We've had consistent issues with our sales tax rates syncing with QB, and it has caused a lot of problems and wasted time. It's also not very user friendly, and the customer service isn't great.
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