Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Resco Field Service+
Resco Field Service+ empowers field service teams by transforming traditional service processes into streamlined digital workflows. Built to enhance operations in industries like utilities, telecommunications, manufacturing, and energy, Field Service+ combines offline functionality with advanced scheduling, routing, and data capture tools to keep teams productive in any environment.
With seamless integration into Dynamics 365 and Salesforce, Resco Field Service+ enables real-time data access and updates from the field, reducing manual entry and eliminating paper-based records. Field technicians can use their mobile devices to capture photos, scan barcodes, complete checklists, and access service history—even offline, which is critical for remote or high-traffic areas.
Features include drag-and-drop customization, allowing teams to create workflows, forms, and reports without coding. Its GPS and routing capabilities help technicians optimize their routes, and with real-time insights, supervisors can monitor job status and resource allocation on the go.
Resco Field Service+ makes managing field operations efficient and reliable, helping organizations improve response times, reduce errors, and enhance customer satisfaction.
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NICE CXone Mpower
NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.
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ExakTime
ExakTime Connect, along with ExakTime Mobile, is a time and attendance, cloud-based product that gives you the power to manage employee time records, job costing information, locations and other field data. ExakTime Connect allows construction organizations to automate time keeping and payroll processing, optimize costs, improve compliance, and optimize field operations. This powerful product integrates with major accounting/ERP programs and helps construction organizations save time, reduce costs, drive employee efficiency, and mitigate risks, ultimately improving their bottom line.
Using a mobile device, ExakTime Mobile helps you accurately track labor in real time, view data from anywhere. Workers simply enter their unique, 4-digit PIN number on their mobile device and tap the green ‘Go’ button to clock in or the red ‘Stop’ button to clock out. Supervisors can track and manage a whole crew on the go and data is synced giving you the power to manage your teams from anywhere. ExakTime Mobile runs on Android and iOS phones and tablets.
With more than 8,500 ExakTime customers nationwide, we specialize in serving construction companies, with a focus on general, specialty, service and supply, and government contractors.
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