eDesk User Reviews

Write a Review
  • Name: Neil D.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great features

    Date: Mar 28 2023

    Summary: Excellent in all aspects of managing customer service emails and chat.

    Positive: One stop for all e-commerce customer service needs.

    Negative: More help is needed for understanding smart features.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Product Expert
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good Platform

    Date: Sep 06 2023

    Summary: Good experience could have been better. Would recommend it for someone who has multiple channels to manage customers from.

    Positive: Centralized inbox. Could be overwhelming for a new user. All in all good layout and design. Could run into some issues while setup but the support team is always there to help out.

    Negative: Lack of shortcuts. Shortcuts keys for some features would have been better.

    Read More...
  • Name: Julie H.
    Job Title: Customer service manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great experience

    Date: Mar 31 2023

    Summary: A great experience for me and my team so far. The support is very helpful and we can interact with other users easily.

    Positive: We can handle messages for our Marketplaces from one place. Easy to use and the support is helpful.
    It was quite easy to connect the different channels.

    Negative: It would be great to add other channels like Miravia, ManoMano and Groupon.

    Read More...