Zendesk Reviews

Summary: Overall, using Zendesk is a budget friendly option. It works for your basic call center functions. I would recommend this software to companies who are looking to save but still have a sense of quality.

Positive: Zendesk allows you to customize your company's call center. From the welcoming message to hold music, the choice is yours. The software is user-friendly and designed well.

Negative: There is a beep at the beginning of each phone call, if you speak before the beep you will be hard to understand. Wait to speak after the beep. Previous ticket history does not automatically show up. When you merge tickets, key notes are lost. The system does go down rarely, have a backup plan.

Summary: Zendesk can be adapted to any method of call center work, allowing us to organize our own support sessions within reports, to access them at different times. It is such an easy to use tool that you don't need basic experience in call systems or other ticket management software.

Positive: The number of tickets we can continuously review and manage in Zendesk is almost unlimited, which helps customers interact with us whenever they need to, which works to make them feel much more comfortable with our part of the service and the possibilities they have to tell us about their cases.

Negative: The Zendesk suite is very expensive to offer networking capabilities with only three other services ($99 as a starting price). There is no function to work with routing to documents, not even one that is manual, and it cannot do automatic monitoring of complaints on social networks, which would be useful to cover more support.

Summary: I am not encountering any such problems that the Zendesk team is correcting; the only problem I have with them is with their transmission functions, as it is slow and also not automated. The advantages that I really realized is that my company is able to use it in inbound marketing, using phone input. We can also track every detail from beginning to end of each customer's messages. In addition, we were able to prioritize essential incoming emails effectively. We have a group of members and everyone can check our work effectively.

Positive: Like the cloud-based Zendesk help solution, it is excellent and also makes working life easier. In addition, they are very good and pioneer in handling technological tickets and providing services in a timely manner. The integrated chat system is fantastic and facilitates interaction with consumers. You can make call recordings, adapt the communication system to make emails based on the organization's campaigns. We also use it to receive advertising

Negative: I don't like the routing functions, they are sometimes extremely slow and also fully automated. The execution of records can occasionally be complicated and complicated. He would behave if the panels were more detailed.

Summary: Overall it's a good option and works well for a basic system for ticketing and customer support.

Positive: Works very well with setting up a help desk solution and ticketing system on a website. Easy to use.

Negative: The UI/UX always seems to be a bit outdated in my opinion.

Summary: If they had been able to help us more with the forwarding issue we would still be with them, but they offered no support.

Positive: I love the clean look of Zendesk and the ability as an admin to help clear out coworker's inboxes if they're away on vacation but still are receiving emails.

Negative: About a year and a half into using their service we noticed that our customer's emails were not always forwarding to us from Gmail. Zendesk said they couldn't help us since they could not customize the spam filter their company used, which forced us to move to a different company.