• Name: Robert K.
    Job Title: Software Engineer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Stable, reliable and modern

    Date: Aug 06 2022

    Summary: It is a necessary telephony service to expand business growth. It has the ability to be very flexible to meet all business needs.

    Positive: It is very effective in capturing contact data from incoming calls and transferring it directly to our customer management team to maintain and enhance relationships. The option to automatically return calls to our customers is also very useful.

    Negative: So far this solution has everything it needs, there is nothing negative to highlight.

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  • Name: Eileen J.
    Job Title: Administrative Maneger
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fluid communication with our clients

    Date: Aug 06 2022

    Summary: Our responsiveness has improved significantly, so our performance and productivity show ample signs of growth.

    Positive: It is very easy to answer, transfer and return calls. It provides a very useful and easy to use call log. I really like that we can now receive calls from Microsoft Teams. It also allows us to develop conferences with excellent quality and stability.

    Negative: There is nothing I don't like, this telephony service has evolved over time.

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  • Name: Nicolas P.
    Job Title: Financial Analyst
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Robust and versatile telephony service

    Date: Aug 06 2022

    Summary: This provider has guaranteed us the implementation of a telephony system adapted to our business style and adapted to the current technological needs.

    Positive: It has a friendly and easy to use control panel. The fax function through Windows is very useful to us. Our sales force has improved their ability to service our customers. The HD technology offered for calls provides all the clarity and stability expected.

    Negative: I can't think of anything I dislike, its high technological capability has improved our relationship with our customers.

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  • Name: Bella G.
    Job Title: Human Resource Manager
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Why XCastLabs Is The Best

    Date: Aug 06 2022

    Summary: Overall XCastLabs has been a great software for business communication and more so as a VoIP and Business Phone Systems. It's many features makes it Irresistible for business use.

    Positive: We have been using XCastLabs for sometime now and it offers us great features as a VoIP phone, Business Phone Systems and also works well as a call center.
    It's affordable despite being resourceful.
    The platform is easy to use.

    Negative: Well, I can't thinking of any problems with XCastLabs as it meets all our communication needs.

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  • Name: Betwel N.
    Job Title: Marketing Manager
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    My Experience With XCastLabs

    Date: Aug 06 2022

    Summary: Having used XCastLabs for a long time, I can say it's what every business needs. It comes with great features and simplifies all business communication. It also serves as a collaboration software.

    Positive: XCastLabs is more than just a VoIP software.
    It makes communication easy with great features such as audio and video conferencing.
    It also makes file sharing easy besides being a great tool for messaging.

    Negative: Everyone about XCastLabs has been great and I can barely list any cons.

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  • Name: Anne W.
    Job Title: Customer Service Representative
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Powerful VoIP Software For Business

    Date: Aug 06 2022

    Summary: I have had a positive experience using XCastLabs. It's affordable and gets the job done. Since it has worked well, I recommend it to other businesses.

    Positive: I like that XCastLabs is not only affordable but also offers amazing features.
    Supports many calls which is a plus for a business.
    It's high speed and very effective.

    Negative: I haven't experienced any issues with XCastLabs. It has worked as expected.

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  • Name: Jessica C.
    Job Title: Information Technology Support Engineer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 500 - 999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Modern and affordable telephony solution

    Edited: Aug 07 2022

    Summary: This powerful solution has the features that a modern VoIP system should have. Also, it is a guarantee of security and efficiency.

    Positive: It has an easy to use administration console. The call and voicemail quality is definitely very remarkable. It is easy to transfer any call to my co-workers. It gives us the opportunity to choose phone numbers from most cities in the United States.

    Negative: Nothing to dislike about the telephony services, they are certainly very comprehensive.

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  • Name: Melanie H.
    Job Title: Software Engineer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Offers versatility and good performance in Unified Communications

    Date: Aug 05 2022

    Summary: Provides a robust set of telecommunications solutions and services with excellent performance and a wide variety of telephony technology options.

    Positive: Provides a set of attractive and useful features such as call monitoring, unlimited extension dialing, message waiting indicator, among others. Integrates very well with Microsoft-based equipment.

    Negative: I have no negative aspects to mention, they are very complete and robust services.

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  • Name: Harold K.
    Job Title: HR Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Simple, Affordable, and Resourceful - XCastLabs

    Date: Aug 07 2022

    Summary: Everything from using, interactions, to integration is easy. My overall experience has been satisfactory.

    Positive: I like the simplicity of the software more so the User Interface.
    The cost of the software is low compared to competitors
    It offers lot's of features aiding business communication.
    It's smooth when it comes to VoIP needs.

    Negative: It's an effortless software that never disappoints.

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  • Name: Anonymous (Verified)
    Job Title: SaaS Front-end Engineer
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great tool for VoIP Communication

    Date: Aug 06 2022

    Summary: I've had a great experience using XCastLabs. The service is easy to use and the support team is very responsive. I would definitely recommend them to others.

    Positive: What I like about XCastLabs is that it can be integrated with Microsoft Teams easily & turn-key support globally.

    Negative: 1. There is no free trial available for new users.

    2. The monthly price is on the high end, especially when compared to other similar services.

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  • Name: Audrey G.
    Job Title: Senior Accountant
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Tool For Business VoIP Needs

    Date: Aug 06 2022

    Summary: When it comes to handling and managing business communications, XCastLabs offers more than just the basic VoIP features. It's affordable, easy to use and is scalable too.

    Positive: I have used XCastLabs for a long time and I like it's capabilities when it comes to handling business communication.
    I like that its simple yet it houses lot's of features
    Integration with other tools such as Microsoft is easy.

    Negative: For the time I have used XCastLabs, I haven't encountered major challenges worth mentioning.

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  • Name: David S.
    Job Title: Marketing Specialist
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Flexible and varied solution

    Date: Aug 05 2022

    Summary: It offers high quality communications services at a truly competitive price and with features that suit our needs.

    Positive: It has an excellent online control panel. I really like the fact that conferences can be held up to 3 ways. As for its call features, they are very varied and secure, it allows recording, transferring and automatic return.

    Negative: Although it is a very complete solution. The setup time is a bit long.

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  • Name: Anonymous (Verified)
    Job Title: Technical Writer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A robust VOIP solution

    Date: Aug 03 2022

    Summary: If your business can make do with the current set of features, definitely give this a try. Pricing is definitely better than its competitors.

    Positive: - Hosted PBX solutions were very useful.
    - Small set of features but great provisioning
    - Detailed solution

    Negative: - Settings need to be set and updated manually, it takes up a lot of time and resources.
    - No export features
    - No backup

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  • Name: Anonymous (Verified)
    Job Title: Accountant
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    the best of all time

    Date: Aug 03 2022

    Summary: The best experience that can be demanded, thanks really, they are the best at what they do, I recommend them 100%.

    Positive: That attend thousands of calls per second with the speed that we all want without delays thousands of companies have certified it for years that they are the best.

    Negative: I did not find anything bad to limit about you for me you are the best.

    Read More...