Worktual Description

Contact Centre, AI Chatbot and Free Live Chat for Improved Business Communication, Team Collaboration, and Optimized Customer Support + Experience.

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Pricing

Pricing Starts At:
£7
Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Worktual has an API
View Integrations

Reviews - 4 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Worktual
Year Founded:
2020
Headquarters:
London, United Kingdom
Website:
worktual.co.uk
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Media

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Product Details

Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Worktual Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Worktual User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Marketing executive
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A neat setup that gets things done faster

    Date: Jun 08 2025

    Summary: The structure and clarity in Worktual's design speed up daily work. With a few refinements, the experience could become even more tailored and efficient.

    Positive: Tasks move quickly thanks to the tidy layout. There’s no wasted time hunting for features. There's almost no learning curve and I mostly work on muscle memory. It's that easy.

    Negative: Some features could use more flexibility to better support different workflows.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Designer
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to get started, even better once you settle in

    Edited: Jun 07 2025

    Summary: Worktual makes onboarding smooth and efficient, perfect for teams looking to hit the ground running. While the price may feel steep, the time saved and usability often balance it out

    Positive: The team got the hang of it quite quickly. Everything is within reach, so there's no time wasted looking for tools or features.

    Negative: Worktual delivers robust features, but the pricing leans towards the premium side.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Integrations work like a charm

    Date: Jun 07 2025

    Summary: Worktual fits well within existing systems, removing manual work and boosting productivity. Minor glitches are quickly resolved, keeping things running smoothly.

    Positive: Connecting with CRMs, e-commerce platforms, accounting tools, payment gateways, and calendars is straightforward and reliable.

    Negative: Some updates lead to small issues, but the support team addresses them swiftly.

    Read More...
  • Name: Sam A.
    Job Title: Marketing Manager
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: Administrator
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Transforming Customer Support with Worktual’s AI Platform

    Date: May 29 2025

    Summary: We've been using Worktual's AI-powered chatbot and contact center solutions for a few months now, and the difference is incredible. The platform is intuitive, supports multichannel communication, and offers deep personalization for customer interactions. Our team has significantly reduced response times and improved customer satisfaction scores. The scalability of the platform makes it ideal for growing businesses like ours. While a bit of initial training was needed, the overall experience has been smooth and reliable. Highly recommended for companies aiming to automate and enhance their customer engagement.

    Positive: Easy-to-use AI chatbot and contact center solutions

    Seamless omnichannel/multichannel support

    Scalable for small to enterprise-level businesses

    Excellent integration with existing tools

    Quick deployment and real-time analytics

    Negative: Advanced features may require onboarding assistance
    Limited offline support options

    Read More...
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