Whitepages Reviews

Summary: This company has nonexistent customer service, definitely do not use them. They make a ton of information available to the public and open you up to security breaches in your personal life. They also have a company-centered rather than customer-centered refund policy, so when you try to cancel and get a little box warning you: "are you sure because you'll lose [insert] benefits" they're trying to keep you around long enough to auto renew so that they can get money out of you without providing a service. It's the same way gyms operate, they bank on people forgetting that they have a reoccurring monthly charge and therefore they can make money without providing a service. It's fraudulent, it's scummy business practice, but I suppose it's pretty typical of untrustworthy service providers.

If you do find yourself in a position where you feel you have to use their service, do so through your bank or credit card. That way when they attempt to trick you into sticking around after some sort of 'free trial' or discounted 5-day period, you can fight the fraudulent charges through your bank or credit card company.

This company does not deserve your money for providing zero customer service and selling your information. They actively make people's lives worse, they do not attempt to meet the customer halfway, they exist on a foundation of fraud and violating personal information. In extreme cases they may even open up individuals to unsafe attention, such as allowing stalkers to pay a monthly fee and access information about their victims.

Positive: Some info was about 90% accurate

There are no other pros to this company. Their practices prove that small businesses do not deserve your money simply because they are a small business.

Negative: Most info was not accurate

Policies and auto-renewal practices not clearly defined

Fraudulent business model with no customer service

Zero refund policy

Small business does not mean trustworthy business