Webio Description
Webio are specialists at conversational AI for customer engagement.
Webio takes the hassle out of connecting with customers. Our conversational AI acts as the 'central intelligence center' and manages all elements of customer conversations.
Customers can connect in their channels at-will and connect with live agents without losing context. It doesn't matter if customers stick to one channel or switch channels during the conversation. Webio can handle everything.
Webio is intuitive. Our conversational AI platform uses machine learning, natural language understanding, and AI to identify customer intents and drive successful outcomes. Webio AI chatbots automate low-value interactions, allowing live agents to focus on high-value conversations and increasing productivity. It's loved by customers, agents, and the business.
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Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
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Twilio Messaging
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LiveAgent
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Company Details
Company:
Webio
Year Founded:
2016
Headquarters:
Ireland
Website:
www.webio.com
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Live Rep (24/7)
Online Support
Webio Features and Options
Conversational AI Platform
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Customer Communications Management Software
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement Software
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Debt Collection Software
Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management
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