Webex Connect Description

This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.

Pricing

Free Trial:
Yes

Integrations

Reviews

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Company Details

Company:
Cisco
Year Founded:
1984
Headquarters:
United States
Website:
imimobile.com/products/webex-connect

Media

Webex Connect Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

Webex Connect Features and Options

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Webex Connect User Reviews

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