Voicent Predictive Dialer Description
Voicent offers a user-friendly predictive dialer software that encompasses various dialing modes such as predictive dialing, preview dialing, progressive dialing, a dedicated call center predictive dialer, and manual dialing. This software significantly enhances the productivity of agents while boosting the overall success of campaigns by automating the dialing process, efficiently bypassing busy signals, unanswered calls, and disconnected lines, and even leaving messages on answering machines if desired—all without requiring your or your agent's involvement until a live person is reached. Moreover, with straightforward campaign management features at your disposal, you can effortlessly oversee and control predictive dialer campaigns, adjust call volume settings, manage call forwarding, and switch between different dialing modes including progressive, preview, manual, and predictive. As a result, users can streamline their communication processes and focus more on engaging with their customers directly. This comprehensive solution ensures that businesses can maximize their outreach efforts effectively.
Voicent Predictive Dialer Alternatives
DialerAI
Our autodialer software is used to automate sales calls, payment collections and appointment reminders. It can also be used to broadcast mass emergency voice broadcasting.
This system is ideal for Telcos or companies selling callcenter services. It is multi-tenant with billing, white-labeled, and economical to operate as you choose your Voice Provider.
Our autodialer software can dramatically increase productivity by dropping busy, disconnected and unanswered lines, passing calls to real people back and answering them, and leaving messages on answering machine.
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CallShaper
A Complete Call Center Package
CallShaper’s cloud-based software solution for call centers keeps things simple.
With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management.
CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Dialfire
Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology.
Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality.
Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.
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CallTools
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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Pricing
Pricing Starts At:
$385 one-time payment
Free Version:
Yes
Free Trial:
Yes
Integrations
Company Details
Company:
Voicent Communications
Year Founded:
2001
Headquarters:
United States
Website:
www.voicent.com/predictive-dialer.php
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Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Customer Support
Business Hours
Online Support
Voicent Predictive Dialer Features and Options
Predictive Dialer Software
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management
Voicent Predictive Dialer Lists
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