Alternatives to VoiceNest

Spidergap is a powerful 360° feedback tool designed to help organizations turn employee feedback into meaningful development. Whether you’re an HR professional, manager, or consultant, Spidergap makes it easy to design customized assessments, generate clear and actionable reports, and guide employees toward real growth. Beyond software, Spidergap provides expert support to help you refine your feedback strategy, plan effectively, and measure ROI. From leadership development programs to performance reviews, Spidergap ensures that feedback drives real change. Join thousands of organizations using Spidergap to build a culture of continuous improvement.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

SurveyOL is professional, efficient, and simple. It provides cutting-edge feedback and communication technology that was once only available to large companies. You can choose from many question types, including multiple choice, image choice, dropdown, textbox, comment box, NPS, star rating, slider, grid, ranking, uploads and more. You can download more than 100 survey templates as a foundation for your custom surveys. SurveyOL allows you to choose from a variety of color themes and can be customized with different fonts and styles. Your response rate can be increased by sharing your surveys via the web, QR code and social media. Its robust analytical tools and real-time responses will allow you to meet your budget and timeline expectations. It is easy to export survey results to Excel Word, Word, PowerPoint, or PDF. SurveyOL allows you to make better decisions.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Emotics is an advanced emotion analytics platform that interprets text data from customer and employee feedback to deliver actionable business insights. By categorizing emotions and themes into strengths, weaknesses, opportunities, and threats, Emotics allows organizations to adopt a strategic perspective on their customer and employee experiences. It automatically generates benchmarks that provide insights into how businesses stack up against competitors while highlighting specific areas of customer experience that require enhancement or optimization. Additionally, the platform offers a proactive warning system for emotions that may trigger significant actions, helping to identify the underlying causes of emotional responses. With the ability to gauge the intensity of emotions through eight distinct emotion indexes and 24 different emotions, it effectively pinpoints which emotional factors are influencing perceptions of customer experience in either a positive or negative way. Furthermore, Emotics facilitates a comprehensive view of the customer by integrating with various tools, including NPS, CSAT, product reviews, social media data, and platforms like SurveyMonkey and Zendesk. By going beyond traditional sentiment analysis and enhancing the capabilities of NPS, Emotics positions itself as an essential tool for understanding and improving customer perception and engagement. Ultimately, the platform empowers businesses to make informed decisions backed by deep emotional insights.

The world's best employee feedback and analytics platform. It's easy to understand what motivates employees, their pride, recommendation, motivation, and how to make your people's transition from onboarding to retirement easier. You can quickly get started by adapting our ready-to-use templates or benchmarks to meet your needs. Based on research, backed up by data, and powered with people geeks from the most innovative companies in the world. Our end-to-end solution is designed to help you understand the current state of DEI at your organization, pinpoint focus areas, and run intersectional analyses to guide meaningful action. Benchmark your company against industry peers, unlock DEI-specific inspirations and recommendations and tap into our global community to learn from real examples of success. We’ve helped thousands of companies understand and improve their diversity, equity, and inclusion efforts. Our in-house people scientists and support teams are here to provide research-backed guidance.

SavvyIdeas is a comprehensive anonymous feedback tool that empowers companies to build a culture of openness, trust, and continuous growth. Whether gathering employee suggestions, highlighting workplace concerns, or launching confidential whistleblower channels, SavvyIdeas ensures every voice can be safely heard. Its truly anonymous design distinguishes it from traditional surveys by providing a constant feedback loop that encourages candid communication. Setup is quick and effortless, requiring no app downloads or employee logins, which lowers barriers to participation. Leaders and HR professionals rely on the platform to gain actionable insights that improve employee engagement and reveal hidden organizational challenges. By fostering a safe space for honest feedback, SavvyIdeas helps companies identify and resolve issues before they escalate. The platform supports ongoing dialogue, enabling continuous improvement rather than one-time surveys. SavvyIdeas redefines how organizations listen and respond to their teams in a secure, user-friendly manner.

Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant. Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation. Specialising in CX and EX feedback, Netigate is the complete solution for companies.

CultureMonkey, a trusted enterprise-grade employee engagement tool, helps HR leaders decode workforce attitudes, drive meaningful changes, and boost retention by using AI-powered insights. CultureMonkey is a global company with a presence in over 190 countries. It supports companies of all sizes and ensures seamless engagement for corporate employees as well as frontline staff. The platform offers real-time AI insight, industry-specific benchmarking and multi-channel survey via email, SMS and WhatsApp, Teams and Slack. CultureMonkey is trusted by 150+ companies around the world. It offers AI-powered people analysis, predictive engagement insights and actionable suggestions to help HR teams take data-driven decisions. Its GDPR, HIPAA, SOC 2 and SOC 3 compliance ensures enterprise-grade safety and 100% anonymous feedback. This allows HR leaders to listen and act with confidence.

Hyphen is a dynamic, real-time platform designed for gathering employee feedback and engagement, providing valuable insights by collecting both quantitative and qualitative data through various tools such as engagement surveys, pulse polls, and employee-driven discussions. With its advanced analytics capabilities, Hyphen empowers leaders, managers, and HR professionals to pinpoint areas of concern and develop targeted initiatives by actively considering employee suggestions, inquiries, perspectives, and innovations. Utilizing Hyphen not only allows for the establishment of clear objectives but also facilitates effective issue monitoring, ultimately enhancing employee engagement and fostering strong, enduring relationships between employers and their teams. Additionally, this platform encourages a culture of open communication, ensuring that every voice within the organization is heard and valued.

Joyous has rebuilt employee feedback to fit the needs of modern businesses. It is the only feedback tool that is specifically designed for organizations that promote trust, action, and autonomy. Joyous is built around owner feedback. Joyous allows you to give feedback and help your leaders turn it into actions. Traditional anonymous feedback systems focus on measurement and not change. Joyous uses feedback to solve business problems and improve customer outcomes. Establish trust and build a culture of trust. Create psychological safety so that everyone feels comfortable giving feedback. Encourage people to share their feedback and drive follow-up actions. Understanding adoption within the organization. Learn how Agile ways of working adoption is progressing by cohort. Find your champions, identify roadblocks and get recommendations to help you adopt.

Integrate your feedback information seamlessly with Salesforce by correlating survey results to any Salesforce object. Address customer concerns efficiently by initiating follow-ups automatically with the designated person or team based on individual survey answers. Enhance the personalization of your surveys by incorporating Salesforce data, such as case numbers or the names of service representatives, directly into your inquiries. Boost the leading customer service platform with valuable feedback insights. Develop Lifecycle Maps to reflect the varied customer journeys and tailor each journey by pinpointing key interaction stages where feedback is crucial, aligning specific surveys to those pivotal moments. Engage with your customers at the right time by conducting surveys right after service interactions, ensuring you collect precise feedback. With Salesforce Feedback Management, you can reach customers through multiple channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby maximizing the effectiveness of your feedback collection strategy. This multifaceted approach ensures that you remain attuned to your customers' needs and preferences in real-time.

Amélio equips managers and HR professionals with the tools necessary to enhance employee engagement. By gathering feedback from employees, Amélio pinpoints the essential changes that can inspire motivation and lower turnover rates. The platform enables users to address minor concerns before they escalate into significant issues. With data-driven guidance, Amélio supports leaders in making informed choices that benefit their workforce. We have revamped engagement surveys to streamline the process, making it both user-friendly and efficient. Amélio serves as a valuable resource for executives, HR experts, and managers, helping them discern the best strategies to engage and retain their talent. After absorbing insights from employee feedback, it's crucial to implement changes promptly. Amélio generates a tailored automated action plan for each manager, aligned with their team's feedback, to foster a more positive work environment. Notably, feeling appreciated at work stands as the leading factor contributing to employee satisfaction. Additionally, the culture of peer recognition fostered by Amélio leads to remarkable improvements within the organization. Overall, Amélio not only enhances communication but also cultivates a thriving workplace atmosphere.

RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.

Enable your entire team to maintain close connections with customers by facilitating the creation of products that truly resonate with them. You dedicate substantial time engaging with customers over the phone, ensuring that each moment is utilized effectively. Monitor every follow-up to guarantee that nothing slips through the cracks. Analyze both speaker dynamics and sentiment to refine your sales pitch. The automatic extraction of feedback helps identify patterns across various calls. You can upload call scripts to monitor responses to key questions. Highlight and share significant moments from calls for easy access. Relay product feedback directly sourced from customer conversations. Clarity enhances your Linear tickets by providing essential customer context. After each call, send notes and highlights to Slack to keep your team aligned. Clarity efficiently captures requests, pain points, and other vital information. Every piece of feedback from customers is tracked to ensure no opportunity is missed. Feedback is compiled into observable trends, allowing for the identification of potential opportunities. Additionally, insights are gathered from multiple conversations rather than just isolated calls, leading to a more comprehensive understanding of customer needs. By fostering this approach, your team can adapt and respond more effectively to evolving customer demands.

Customer feedback can be analyzed across all channels, from support tickets to reviews. You can combine customer feedback from reviews, surveys, surveys, support tickets and other channels into one repository. Each piece of feedback will be automatically analyzed for sentiment and topics based on your taxonomy. Real-time insight into customer issues and requests to drive tangible improvements in your CX. All your feedback can be gathered in one place using all your favorite tools. Automatically analyze customer feedback, reviews, and support tickets. Prodsight automatically scans all your conversations and identifies the most important topics you should be following. Our AI suggests topics like cancellations, technical issues, and pricing complaints. You can create your own topics to track specific elements and features of your platform. To identify the root causes of issues, drill-down into sub-topics.

Halo Feedback provides advanced yet user-friendly competency assessment software designed to promote growth for individuals, teams, and entire organizations. Collaborating with a range of global partners, from specialized boutiques to major industry leaders, Halo Feedback implements 360-degree feedback and competency evaluations, delivering valuable insights. We excel in addressing the intricate requirements of international companies while offering straightforward, intelligent, and effective solutions. Our custom employee feedback and competency assessment tools are specifically designed to meet your unique needs. By utilizing your competencies and survey items, you can set essential survey parameters, including rating scales, languages, respondent demographics, and question formats. What distinguishes us is our comprehensive reporting and data analysis capabilities; not only are our reports visually appealing, but they also provide leaders and organizations with vital information that fosters growth at all levels. Furthermore, our commitment to innovation ensures that we continually enhance our offerings to meet evolving market demands.

Unwink AI transforms how businesses handle customer feedback by leveraging AI to automate analysis and streamline data management. The platform consolidates feedback from multiple sources, applies advanced sentiment analysis, and generates actionable insights that help businesses improve customer service, enhance product development, and optimize operations. Features such as multilingual support and real-time alerts make it easier for businesses to gain a comprehensive understanding of customer needs and take proactive steps to drive growth, increase loyalty, and improve overall efficiency.

What is TalentPulse? TalentPulse automates employee feedback in 59 countries and 21 languages. Leaders get predictive analytics and actionable intelligence in real time. There is no software to learn or surveys to create. TalentPulse collects feedback throughout the Employee Lifecycle to provide amazingly fast and easy insights to the leaders who need it most. HR leaders can be mobile-friendly and global-ready to invest where they need it most. Best for: Talent Management teams that want to centralize and automate employee feedback to prevent and predict staff issues. Employers with 50, 500 or 5000 employees can choose from Levels.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Effortlessly distribute employee pulse surveys to your team on a daily, weekly, or monthly basis. Select from a variety of customizable templates designed to gather anonymous feedback on key issues such as workplace stress, recognition, and overall happiness. Assess your team's performance across multiple categories including contentment, management effectiveness, and autonomy among others. Identify negative trends early on to prevent them from escalating into significant cultural challenges. A secure and anonymous platform provides a space for employees to voice their opinions and suggestions, ensuring their identities remain confidential while providing candid insights to administrators and managers. Inspirar seamlessly integrates with your Slack workspace, allowing team members to interact with the application without needing to log in post-registration. Automated surveys and reminders are dispatched to employees, significantly enhancing participation rates and fostering a culture of open feedback. By prioritizing employee voice, organizations can nurture a healthier workplace environment.

Our platform transforms employee feedback into actionable insights, allowing you to gain a deep understanding of your workforce's thoughts, emotions, and behaviors. By applying our neuroscience model, we link the comprehensive employee experience to essential factors that influence happiness and engagement throughout your organization. Leverage over 10 million data points from around the world to enhance your people strategy effectively. Evaluate the full spectrum of employee experiences through our Neuroscience-based Pre-Built Surveys. Utilize advanced neuroscience-driven machine learning and sentiment analysis to comprehend data in real time. Furthermore, effortlessly distribute online reports to your teams in various formats, including slides, spreadsheets, and PDFs, fostering collaboration and informed decision-making. Ultimately, this streamlined approach empowers organizations to cultivate a more engaged and productive workforce.

Bonfyre serves as a platform designed to enhance the employee experience by empowering those who have the greatest influence over company culture. With a focus on creating digital communities driven by employees, it encourages both upward and lateral communication across the organization, resulting in increased engagement and stronger connections among team members. This mobile-centric tool facilitates effective internal communication, gathers employee feedback through surveys, and encourages peer recognition. Additionally, Bonfyre provides leaders with a data and analytics dashboard, enabling them to derive actionable insights that can revolutionize how they assess and improve their investments in workforce development. Ultimately, Bonfyre not only supports employee engagement but also fosters a culture of continuous improvement within organizations.

CompleteSurvey offers highly adaptable and economical data solutions that stand out in the current market. We assist organizations globally in enhancing workforce productivity, evaluating the effectiveness of training initiatives, and gathering valuable insights from both customers and employees. Tailor 360° questions specifically for your needs using our user-friendly drag-and-drop Survey Instrument Editor. Our versatile reporting features encompass Competency Rollups, Gap Analysis, Role Comparison, as well as an Item Bank and Normative Data. Seamlessly integrate Enterprise360 with any corporate infrastructure via its Single Sign-On module. Moreover, Enterprise360° is equipped to support 11 languages, including Spanish, French, Italian, Japanese, and Chinese, ensuring accessibility for diverse user bases. This commitment to flexibility and user-centric design makes CompleteSurvey an invaluable partner for organizations striving to harness the power of data.

Securely and privately use your data to perform AI and data analytics, while maintaining security and privacy regulations. Securely and privately generate different text formats, such as customer emails or summaries of meetings, contracts, etc. Analyze sensitive data, such as employee feedback, customer surveys, and support tickets without sending personal information to LLMs. You can get answers to your questions and improve your productivity while reducing your workload.

Document employee competency profiles along with evidence to gain a comprehensive understanding. Gather employee feedback, authenticate evaluations, and explore avenues for personal growth. Utilize the strengths of your team by accessing thorough competency reports for each employee. Assess various career trajectories, establish development goals, and design tailored plans for employee advancement. Evaluate the overall capability of the organization, identify both strengths and weaknesses, and examine the specifics for individual employees. Implement workforce analytics to facilitate talent movement, reorganize effectively, and make informed strategic decisions regarding hiring and development. This holistic approach ensures a well-rounded view of employee potential and fosters a culture of continuous improvement.

The Change Shop™ offers a streamlined approach for leaders to facilitate organizational change with greater efficiency and reduced costs, providing advanced tools for analyzing and managing employee input within a single subscription. This resource enables you to swiftly distribute concise, mobile-friendly assessments via email to gather feedback from team members on the overall effectiveness of the change process. The repercussions of failing to manage change effectively can be severe, making it essential to evaluate your readiness for upcoming initiatives and ensure adherence to best practices. Additionally, this tool allows you to measure perceptions from other managers and team leaders regarding the progress of the change. By consolidating feedback across your leadership group, you can generate tailored reports that reflect the collective insights. Prior to launching your next significant change effort, utilize this tool to simulate various scenarios and pinpoint potential risks specific to your sector, ensuring you are well-prepared for the challenges ahead. Effective change management is not just about implementation; it’s also about understanding the nuances of team dynamics and readiness.

Sparkbay enables you and your management team to assess employee sentiment in real-time, allowing for proactive measures to enhance performance, engagement, and retention. It employs concise, research-based questions to track workforce engagement consistently throughout the year. The platform provides immediate reports that reveal improvement opportunities tailored to specific employee groups. Additionally, it offers timely alerts for segments of employees who may be at a higher risk of turnover. By continuously monitoring employee feedback, Sparkbay identifies patterns of disengagement promptly, empowering managers to take swift action to mitigate turnover and boost performance. The system also evaluates recent employee departures to pinpoint the underlying issues prompting individuals to leave, while forecasting which employees may be at risk of following suit. Consequently, you and your management team can tackle these challenges early on, ensuring that valuable talent is retained and that the workplace remains a thriving environment. This proactive approach fundamentally transforms how organizations manage their workforce and respond to emerging concerns.

Binary Fountain stands out as the premier online reputation management solution for large corporations, healthcare entities, and small to mid-sized businesses. Utilizing advanced Natural Language Processing (NLP) technology, this cloud-based platform gathers and analyzes customer and employee feedback from a variety of sources such as surveys, online ratings, review websites, and social media, thereby providing organizations with critical insights necessary for enhancing brand loyalty, boosting engagement, and achieving long-term financial success. Committed to empowering companies to expand their operations and elevate customer experiences, Binary Fountain caters to a wide range of sectors, including healthcare, hospitality, retail, automotive, and financial services. By leveraging data effectively, it helps businesses navigate the complexities of reputation management in today’s digital landscape.

Provide your team with unrestricted access to company resources through their mobile Employee Self-Service (ESS) portal. Streamline the recruitment of job candidates by utilizing text-based communication to connect them with available positions. Equip managers with immediate alerts and mobile absence tracking features for their entire team, ensuring they stay informed. Before each shift, managers can receive updates on attendance via prompt mobile notifications. Employees can conveniently report their absences through text messages in their preferred language, making the process more accessible. Managers benefit from real-time tracking of absences, enhancing their ability to manage their teams effectively. Harness the power of text communication for recruitment while seamlessly integrating it into your current systems. An intuitive text-based ESS portal simplifies the process for your team, allowing them to effortlessly locate necessary information whenever they need it. Additionally, utilize your portal to share essential company information, such as policies, payroll details, and employee feedback forms, fostering a transparent workplace. Ultimately, you have the authority to determine what resources and information are available to your employees, ensuring they have everything they need to succeed.

Efficiently address customer feedback and ensure closure with real-time notifications. Gain insights into customer sentiments through tailored data analysis, visual representations, and classification systems suited to your business. Gather, evaluate, and respond to internal feedback to foster dedicated employees focused on enhancing customer satisfaction. Establish a streamlined delivery process supported by proactive communication strategies. Lower call center traffic while nurturing a culture centered on customer care. Adopt a digital-first mindset to cut operational expenses. Seamlessly collect feedback from multiple channels throughout the customer journey. Minimize cart abandonment rates and engage with the ‘silent shopper’ by implementing listening posts. Utilize immediate feedback to prevent customer churn and facilitate service enhancements. Respond to tenant concerns more swiftly, decreasing the frequency and intricacy of complaints. Additionally, keep customers informed with proactive communications to further reduce inbound call volume. This comprehensive approach not only enhances customer experience but also strengthens overall organizational efficiency.

Syncly's AI feedback analysis instantly categorizes and reveals negative signals hidden in feedback. Centralize your feedback, and take proactive action based on real time insights to elevate your 5-star customer experience. Use automated tagging to confidently categorize even in the face of an overwhelming influx customer feedback. Our AI model allows you to identify real issues that might not be as high as a CSAT. Identify real-time critical issues and explore top revenue influencing issues, as well as sudden peaks and drops. Use our analysis to quickly assess the top 10 negative reactions. Check out the top topics to empower your team and focus on what matters. Instantly visualize customer trends using charts. Detect anomalies and share them instantly to align organizations. Use a full-view dashboard to gain insights and make decisions for a consistent five star experience.

The Voice of Customer engine that fuels action across the entire organization. Designed specifically for customer experience leaders who prioritize tangible results over mere survey data. It serves as an early warning system, allowing timely interventions before issues escalate. Leverage insights to eliminate uncertainty regarding which cases, customers, and themes require focus. Proactively identify emerging trends to mitigate potential problems. Move away from merely tracking past performance indicators. Transition from anecdotal evidence to solid proof. Gather feedback from your entire customer base, not just those who participated in surveys. Generate comprehensive executive and cross-functional reports that enable data-driven prioritization. Maintain a continuous VoC approach rather than relying solely on quarterly assessments, utilizing various channels. Benefit from automatic theme identification and impact analysis. Convert qualitative feedback into quantitative metrics that demonstrate real value. Recognize consistent successes as well as areas needing enhancement. Strategically allocate resources, refine operations, and provide support to colleagues with robust data. Minimize the time spent on reporting, allowing you to concentrate on customer needs while building a culture of responsiveness. This comprehensive approach enhances overall customer satisfaction and loyalty.

Every piece of information within CustomerSure is designed to be actionable. You can identify urgent concerns instantly, engage with customers directly, and disseminate feedback among teams to enhance their performance. CustomerSure enables you to design customer feedback surveys that delve deep into the challenges your brand is facing, extracting essential insights from your customers and allowing you to prioritize what truly matters. Our reporting features simplify the process of demonstrating the effectiveness of your customer feedback initiatives. You can monitor trends in important metrics such as NPS, CSAT, and Customer Effort, while also being able to segment your data for comparisons among departments, regions, locations, or even individual performances. Founded and managed by experts in customer feedback, CustomerSure is backed by licensed NPS consultants, and our software is developed from extensive experience in executing customer experience projects across various industries. This depth of knowledge ensures that you have the tools necessary to truly understand and improve customer satisfaction.

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

NPS Software for your business. Start collecting customer feedback by sending a simple Net Promoter Score® survey. Our automated survey platform will help increase response rates, collect actionable customer feedback, and maximize business growth. Multiple campaigns can be run to survey different audiences based on predefined schedules or events that were triggered in another application. You can combine email and in-app templates to reach customers on the channels that are most likely to respond to your surveys. You can personalize the survey templates' design and language and create a follow-up question that is based on the feedback. You can increase your response rate by using your domain and A/B testing subject lines. Also, have your audience verified for deliverability. Keep track of all the surveys sent to your audience. Workflows allow you to automate different processes and create unique scenarios.

Facilitate continuous performance improvement through efficient and straightforward 360-degree feedback mechanisms. Employees often perceive feedback that originates from various sources as more trustworthy and equitable, which increases the likelihood of them adjusting their behavior and enhancing their performance when they recognize that input comes from diverse perspectives. Encouraging real-time feedback from colleagues who closely interact with employees fosters their growth and advancement. Additionally, 360-degree feedback proves beneficial for remote team members, enabling managers to acquire essential insights regarding the performance of employees they may not encounter daily. With Cornerstone Saba, feedback can be gathered from a wide array of individuals, including managers, colleagues, subordinates, and even external contacts like customers and suppliers. This approach yields broader and more nuanced feedback, promoting continuous employee development and growth. Furthermore, it empowers managers to become effective coaches by gaining a deeper understanding of their employees' performance levels and potential for advancement. Ultimately, this cycle of feedback and growth cultivates a more engaged and high-performing workforce.

Our accessible, cloud-based platform has 4 flagship features—Hive Surveying with flexible question sets, Hive Open Door for always-on listening, Hive Messenger to engage in two-way conversations, Hive Fives to cultivate co-worker recognition and Hive Actions which turns employee feedback into change that matters by focusing on the most important actions. But it takes the perfect blend of technology and people to drive change, so our People Scientists are on hand to help HR teams and managers harness employee feedback and uncover the real story behind the data.

Feedback gathered from employee surveys and pulse checks is seamlessly converted into practical action items for both HR and People Managers. With access to numerous scientifically validated surveys, you receive real-time insights into what motivates your workforce. The Manager’s Dashboard offers actionable strategies and practical support for People Managers aiming to boost team morale and engagement. TemboStatus Surveys & Pulses effectively transform employee feedback into organized to-do lists for HR and managers alike. It’s crucial to acknowledge the reality: employees often leave their supervisors rather than the organization itself. Replacing a top performer can cost three times more than hiring a new one, making retention a priority. We can provide immediate insights on whether your new hires are likely to stay or leave, as well as strategies for improvement. With TemboStatus, you can prioritize the actions that follow your employee engagement survey, ensuring that you address concerns before they escalate. This proactive approach not only enhances retention but also builds a stronger, more committed workforce.

Teamble serves as a comprehensive platform for employee feedback and performance management, seamlessly integrating with Slack and Microsoft Teams to facilitate real-time feedback and recognition within organizations. Featuring AI-enhanced tools, Teamble enables users to craft feedback and refine it through AI for greater specificity, actionable insights, and improved tone. The platform also provides capabilities for conducting 1-on-1 meetings, creating and distributing surveys, tracking engagement metrics, setting and monitoring goals, and establishing team rituals. Whether utilizing OKRs, SMART goals, or tailored goal-setting methods, Teamble transforms the approach to designing, implementing, and overseeing objectives. Its compatibility with existing systems and intuitive design make Teamble an excellent choice for organizations intent on nurturing a culture of continuous feedback and employee growth. Furthermore, the platform’s emphasis on user collaboration enhances team dynamics and drives overall performance.

We make it enjoyable for your colleagues to participate in employee engagement surveys. By implementing monthly pulse surveys, you can accelerate growth effectively. Solkie allows you to grow through inquiry, providing you with immediate employee insights through an interactive dashboard. Managers and directors gain a clear understanding of what motivates the organization and the objectives they strive for. Meanwhile, employees find the process enjoyable due to engaging animations, game-like elements, and valuable feedback accompanied by helpful tips! The HR cycle, a key operational component of HR management, typically occurs on an annual basis and consists of scheduled moments when employers engage with their employees. These discussions revolve around objectives and accomplishments, personal development, and future aspirations. Additionally, these meetings serve as an excellent opportunity to reconnect and discuss overall progress. Unlike before, when management led the initiative, there is now a noticeable shift toward empowering employees to take the lead in these conversations. By fostering this environment, organizations can enhance communication and collaboration across all levels.

Pose the right inquiries and cultivate a secure and trustworthy atmosphere for your team to express their anonymous thoughts and suggestions openly. It is essential to be aware of both your strengths and areas where you can enhance your approach. Pinpoint the segments of your workforce that require attention and the factors that drive engagement, all while monitoring these elements in real-time. Demonstrate to your employees that their opinions matter by addressing their feedback while ensuring their anonymity is preserved. Additionally, you can monitor the effects of your actions on your overall engagement score. Perked!'s Culture Intelligence PlatformTM enables you to ask insightful questions and discover what motivates your employees, allowing you to foster a flourishing organization even during uncertain times. It's seamless for team members to provide anonymous feedback, and you can easily implement a strategy for ongoing listening. You can uncover strengths and areas for improvement without needing to analyze complex data sets. Furthermore, you will gain clarity on whether an issue is part of a broader pattern or simply an isolated incident, ensuring that your responses are both informed and effective.

Examine employee feedback following the engagement survey to produce relevant and actionable insights. Identify areas of concern while recognizing key factors that can foster positive changes throughout the organization or within specific teams. Compare your findings with top-performing companies to understand their successful strategies and draw inspiration from their best practices worldwide, effectively utilizing these insights to elevate employee engagement. Develop thorough action plans and implement tracking mechanisms to ensure that identified issues are effectively resolved at every level. Furthermore, commit to ongoing enhancements through more frequent and focused surveys, allowing for the assessment of the outcomes of implemented actions and enabling necessary adjustments for continuous improvement. This iterative process not only strengthens employee engagement but also cultivates a culture of responsiveness and growth within the organization.

Flo Recruit specializes in developing software for both virtual and in-person recruiting events and interview programs. The platform is designed to assist students in securing positions at prestigious BigLaw firms, while simultaneously allowing these firms to attract and hire top-tier talent. By facilitating everything from online events to interviews, Flo Recruit enables organizations to create exceptional recruiting initiatives that resonate with both candidates and current employees. Streamline your hiring process across all events and enhance the candidate experience with tailored registration options. Effortlessly gather employee feedback on candidates, automate follow-up communications post-events, and eliminate the hassle of traditional paper resumes. Experience a more efficient approach to video interviews, with the ability to generate numerous unique conferencing links and monitor interviews in real-time. With a comprehensive events platform at your disposal, you can accelerate your hiring process, ensuring you secure the best candidates, whether virtually or face-to-face. Additionally, Flo Recruit’s automation features help maintain organized and efficient recruiting workflows.

Discover the most user-friendly solution available for assessing well-being and stress levels within your organization. Enhance remote work dynamics by maintaining strong connections and prioritizing employee feedback. Our dedicated tool facilitates swift and straightforward assessments of job satisfaction and workload among your team members. We advocate for regular evaluations of the work environment through straightforward yet thought-provoking questions, enabling you to swiftly identify negative patterns and take proactive measures. Stay engaged with your employees by continuously collecting insights into their work experiences, whether they are in the office or working remotely. As employers, it is our duty to provide our teams with every resource necessary for success. The survey can be conveniently sent via email, Slack, or SMS, requiring no login or installation. Respondents can answer anonymously in under 10 seconds with just one hand on their mobile devices, setting us apart from other solutions. The results are compiled into easy-to-understand statistics, which can be seamlessly shared or exported as a PDF for further use, ensuring clarity and accessibility for all stakeholders involved. This innovative approach not only streamlines feedback collection but also enhances overall organizational health and employee satisfaction.