Verint Text Analytics Description
Unstructured data such as email, chat, and phone notes can be used to extract actionable business intelligence that will help you improve your customer experience (CX). Multichannel analytics can help you better understand multichannel customers. Multichannel customers mean that employee and customer analytics must be multichannel. Voice remains an important channel, but customers are choosing to use digital channels like chat, email, and social media. Adding Text Analytics allows you to get a complete analysis of your customer engagement strategy.
Verint Text Analytics Alternatives
Blackbaud CRM
Blackbaud CRM™ offers a robust solution for customer relationship management tailored specifically for large to enterprise-level nonprofit organizations. By merging unparalleled expertise in the nonprofit sector with top-tier fundraising and CRM software, Blackbaud CRM delivers integrated analytics, multichannel marketing, and data mining services that enable large nonprofits to foster stronger and more effective relationships. This comprehensive software solution not only leverages Blackbaud's extensive fundraising knowledge but also empowers nonprofits to enhance their fundraising initiatives. Navigate complex communication and fundraising challenges with a cohesive strategy that incorporates online giving, peer-to-peer fundraising, multichannel marketing, database segmentation, and effective web design. With Blackbaud CRM’s built-in prospect research tool, ResearchPoint™, organizations can eliminate uncertainty by accessing crucial insights regarding wealth capacity and philanthropic giving patterns, ensuring informed decision-making for future fundraising endeavors. Ultimately, Blackbaud CRM equips nonprofits with the necessary tools to thrive in an ever-evolving landscape.
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ThinkAutomation
Create automations that work for your business. ThinkAutomation gives you an open-ended studio that allows you to create any automated workflow you need. All this without any volume restrictions and without having to pay per process, license, or 'robot.
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Google Cloud Natural Language API
Leverage advanced machine learning techniques for thorough text analysis that can extract, interpret, and securely store textual data. With AutoML, you can create top-tier custom machine learning models effortlessly, without writing any code. Implement natural language understanding through the Natural Language API to enhance your applications. Utilize entity analysis to pinpoint and categorize various fields in documents, such as emails, chats, and social media interactions, followed by sentiment analysis to gauge customer feedback and derive actionable insights for product improvements and user experience. The Natural Language API, combined with speech-to-text capabilities, can also provide valuable insights from audio sources. Additionally, the Vision API enhances your capabilities with optical character recognition (OCR) for digitizing scanned documents. The Translation API further enables sentiment understanding across diverse languages. With custom entity extraction, you can identify specialized entities within your documents that may not be recognized by standard models, saving both time and resources on manual processing. Ultimately, you can train your own high-quality machine learning models to effectively classify, extract, and assess sentiment, making your analysis more targeted and efficient. This comprehensive approach ensures a robust understanding of textual and audio data, empowering businesses with deeper insights.
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Dcipher Analytics
Dcipher Analytics offers a cutting-edge, no-code, comprehensive SaaS text analytics platform designed to empower domain experts without technical backgrounds. This innovative platform enhances the speed at which analysts can derive insights, train models, and automate their workflows. At its core, Dcipher Analytics features a distinctive architecture and a proprietary query language specifically designed to handle complex nested data structures, such as text. As a premier solution for extracting value from unstructured text data, Dcipher Analytics stands out in the market. Whether you need a versatile tool, an API for integration, or actionable insights, you've found the ideal resource. The platform allows you to analyze customer communications—like emails, reviews, and chat logs—enabling you to pinpoint issues and enhance customer satisfaction. Additionally, it helps in creating more pertinent FAQs, expediting chatbot training, and mining social media to gain insights into consumer preferences and emerging trends, thus supporting marketing and product development initiatives effectively. Overall, Dcipher Analytics transforms the way organizations leverage text data for strategic decision-making.
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Integrations
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Company Details
Company:
Verint
Year Founded:
1994
Headquarters:
United States
Website:
www.verint.com/text-analytics/
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Business Hours
Online Support
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