Uniphore Integrations

QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.

AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.

ZoomInfo GTM Studio serves as a robust platform aimed at optimizing and refining your go-to-market approaches. It includes a comprehensive array of tools that empower both sales and marketing teams to effectively identify, engage, and convert their desired audiences. Users benefit from a rich database that offers detailed company and contact information, facilitating targeted and personalized outreach efforts. The platform integrates smoothly with a range of CRM and marketing automation systems, ensuring that teams have real-time access to the latest data available. Moreover, GTM Studio features sophisticated analytics and reporting capabilities, which provide valuable insights into campaign effectiveness and support informed decision-making. Whether your goal is to penetrate new markets or strengthen your presence in established ones, ZoomInfo GTM Studio provides the essential tools needed to implement your strategies both efficiently and successfully. By leveraging these resources, organizations can achieve a competitive edge in their market endeavors.