TrustYou Description

TrustYou is a platform that enables companies to win through the power and importance of listening. It also provides a platform for guest feedback that makes listening easy, powerful, and measurable. TrustYou helps you to unlock the potential of guest feedback.

- Provide guests with endless opportunities to listen to and respond to their needs.
- Learn from all reviews on the internet and make better business decisions.
Publish hotel reviews on the site and on Google. Allow positive feedback to influence bookings.

TrustYou empowers companies with the ability to build trust, make better decisions and win.

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Integrations

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Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
TrustYou
Year Founded:
2008
Headquarters:
Germany
Website:
www.trustyou.com
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Media

Smart data with positive results

Smart data with positive results

Smart data with positive results Optimize Operational Efficiency Gain valuable review insights Discover what impacts your scores Get your reports TrustYou mobile app
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

TrustYou Features and Options

Reputation Management Software

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Review Management Software

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

TrustYou User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Front Desk Manager
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User, Administrator
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great but glitchy!

    Date: Aug 19 2021

    Summary: There is a lot of features available for this texting system. We have tried other texting systems and this is our favorite. We handle anywhere from 60 to 200 guests at a time and more. This system is great for tracking conversations, ensuring we give quick and easy service and for relaying information in a timely manner. The program has continued to improve with all of the updates.

    Positive: Trustyou is a great concept. It helps us keep in contact with our guests on property in a quick and efficient way with Scheduled "outreach" messages. These messages are fantastic for our staff to use to connect to our guests or remind them of check out or even relay an urgent message! Another great feature is the "Saved Replies" that you can set up to have generic answers to most asked questions. This helps save time and ensure our information given is uniform. Our guests love the ease of service too!

    Negative: The only downside is the occasional glitches. Sometimes it can be hard to tell if a coworker is also responding to the same message. It takes some time to get the team to communicate and use the system to see if someone is already responding to a guest. We have figured out some work-arounds with using the Internal Notes and the cancel message button, though a few messages have been sent twice without correction.

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