TruGrid User Reviews

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  • Name: Ken A.
    Job Title: System Administrator
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very Easy to Setup and Use

    Date: Nov 20 2021

    Summary: Overall a very easy to use RDP solution without need for VPN or firewall exposure. Two factor is included in the solution. They also support login via Office 365 / Azure login.

    Positive: Surprised to get this setup for our entire company of over 100 users in less than 1 hour. Support was great and very responsive too.

    Negative: Although they have a free 24x7 toll free phone support, they encourage customers to use Chat first. They think Chat is more responsive but some people just prefer a phone call.

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  • Name: Joseph F.
    Job Title: President
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    TruGrid has been a great service to my client throughout the pandemic and currently.

    Date: May 22 2024

    Summary: TruGrid support is most likely my favorite aspect. I seem to get almost instant answers when contacting their support team. When setting up RemoteApp, their support team walked me through every step of the way and provided a solution for my customer that I didn't even know I had beforehand.

    Positive: An MFA solution to RDP.
    RemoteApps.
    Security.
    Ease of use once configured.
    Quick setup for customers when hosting their AD

    Negative: No session recording available.
    Minimum license quantity restriction. - Price increase towards minimum.

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