Totango Description

Create and implement any customer journey effortlessly and at scale with the leading all-in-one Customer Operating System designed to enhance your customer success. Choose from predefined journeys or customize your own to fit your needs, utilizing best practice templates readily available for various initiatives. Instead of starting from the ground up, you can securely integrate all your customer information to achieve a comprehensive view of each individual. The platform is straightforward to manage and maintain, allowing you to oversee all aspects from a single interface. Designing, executing, and assessing your top customer interactions has never been this accessible. Streamline workflows throughout your organization and elevate your digital engagement through tailored communications for every single user. With its modular and flexible design, it provides everything necessary to quickly launch, track, optimize, and expand your efforts while ensuring a seamless experience for both you and your customers. This innovative solution empowers businesses to adapt and thrive in a rapidly changing marketplace.

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Pricing

Free Version:
Yes
Free Trial:
Yes

Integrations

API:
Yes, Totango has an API
View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Totango
Year Founded:
2010
Headquarters:
United States
Website:
www.totango.com

Media

Totango Screenshot 1
Totango Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

Totango Features and Options

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Experience Management Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Marketing Automation Software

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Customer Satisfaction Software

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Product Analytics Software

Attribution
Automatic Data Capture
Churn Reporting
Customer Feedback Collection
Customer Guidance
Customer Journey Analytics
Data Export
Data History Retention
Data Labeling
Product Engagement Scoring
Real-Time Data Analysis
Touchpoint Analytics
User Segmentation

Totango Lists

Totango User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Manager
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Customer Experience tool

    Edited: Aug 17 2020

    Summary: Totango is a powerful customer experience tool. It helps to understand the client better from their point of view. It helps to manage clients and helps to build a customer-centric business.

    Positive: Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required.

    Negative: It worked great for me. Nothing to share about cons.

    Read More...
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