Tobi Reviews

Summary: Tobi Cloud is a solid NEMT software solution for growing fleets. It balances automation, customization, and compliance very well. Since switching to Tobi Cloud, our no-show rate has decreased and on-time performance improved significantly. If you're running a mid- to large-sized NEMT operation, this platform is definitely worth the investment.

Positive: Tobi Cloud has been a game-changer for our NEMT operations. What I really like is the platform's smart automation—from dispatching and trip scheduling to real-time driver tracking and intelligent routing. The UI is clean, intuitive, and makes onboarding easy even for non-tech-savvy staff. Their reporting and billing system is accurate and integrates well with Medicaid and private payers, which saves us hours weekly. The customer support team is highly responsive and knowledgeable. Regular updates show they genuinely listen to customer feedback and continuously evolve the platform.

Negative: Initial setup took a bit longer than expected, especially configuring payer integrations.

Summary: As the owner of a transportation company, I've had a substantial experience utilizing Tobi Cloud as our primary NEMT (Non-Emergency Medical Transportation) software. Over time, it has proven itself to be a valuable tool in managing our operations.

Positive: Dispatching and Scheduling: One of the strongest aspects of Tobi Cloud is its dispatching and scheduling feature. The software is designed to streamline these tasks, making it easy to match vehicles and drivers with the needs of our clients. The real-time updates allow for seamless operations and quick decision-making.

User Interface: The interface is simple, clean, and easy to navigate, making it user-friendly even for new employees. It reduces training time, which is an advantage in the fast-paced transportation industry.

Cloud-Based: Being a cloud-based system, it enables remote access from anywhere, which offers flexibility to our team and enhances productivity.

Negative: Customer Support: Although the customer support team is generally helpful, there are occasions when their response time could be improved. A faster and more efficient service would make a difference, especially during peak operation hours.

Summary: We have been using Tobi Cloud for our NEMT business, and it has been an invaluable tool for us. It has helped us efficiently manage our scheduling, routing, and driver management. The billing and invoicing features have also been beneficial. Overall, Tobi Cloud has helped us run our NEMT business smoothly, and we highly recommend it to others.

Positive: Tobi Cloud offers Affordable price, Great user experience, Seamless onboarding, Saves a ton of time and improved our overall process.

Negative: Using this software for last 6 months and we didn't find any cons.

Summary: We signed up for a demo through their website. I met with a great sales representative who asked all the right questions. After that, we went directly for a monthly subscription just in case it didn’t work out for us. It took us about a week to get started. We have also reached out to their support team to know more about the settings and features, and they helped us in every way possible.

Positive: Our drivers and vehicles are all visible in real-time. Texts and notifications are sent directly to passengers, with a link that allows them to see the driver on a map...great software!

Negative: It will take some time to understand all the features of the software fully.

Summary: Tobi Cloud helped us in transforming our non-emergency medical transportation (NEMT) business with features like billing, scheduling, dispatching, driver management, and many more. Implementation of Tobi Cloud for our medical transportation operations was very seamless and their support team also helped us in understanding the product better.

Positive: We love their automated features like claims submission, scheduling, and dispatching. Tobi Cloud user interface is also easy to use and saves lots of time and money.

Negative: They are not providing a free demo right now other than this no cons.