Timeco Reviews

Summary: 10/10 do NOT recommend. Due to their limitations and how many times we have been given a solution that was unacceptable, our company has decided we need to find a different provider. We are entering our 3rd month with TimeCo and at this point it makes more sense to onboard with a much more efficient timekeeping system.

Positive: Not. One. i would say the response time of their support team, but more often than not, they are unable to provide a solution. Moreso, they end up telling you how limited their software's capabilities are.

Negative: We went live at the top of 2025. Signed up for them through a PEO we switched to. Found out form employees of the PEO AFTER implementation was going awry that "customers had been leaving in droves". Later was told by a TImeCo employee that in a companywide meeting he found out that approximately 85% of the staff is new.

Timekeeping: Cannot seem to adapt to our lunch policy. If an employee works 8+ hours, and automatic 30 minutes should be taken out. If they activate "auto meal "to compensate for this, it then makes it so an employee that may work 4 hours in the morning, go to an appointment, then come back and work an additional 2 hours (6 hours total) loses an additional 30 minutes and ends up with 5.50 hours. Now let's say that middle break is 15 minutes (wfh employee clocks out to grab kid from bus stop), they will lose an additional 30 minutes on top of the 15 they were away.
Met with support. The solution was to take the meal break and another thing that was in place away and make all employees clock in and out for everything. I don't want to do that, but OK. This then gave any employee that had worked straight 8 hour shifts expecting a 30 minute auto meal to be take OVERTIME. They then checked my overtime policy (over 40 hours) and said "so you will have to pay them overtime for the additional hours". DO YOU HEAR YOURSELF? WE CAN'T DO THAT! so the switched it back.

Occasionally an employe may forget to punch in/out. There were at least 5 occasions where when this was fixed and we hit "save" other times/dates would shift to random times. At first, we thought we were the problem so we would screen shot the original, the change, and what happened after we pressed save. Sent those screenshots to support and they responded promptly and can fix it in a reasonable time UNLESS it is payroll day and one of your managers added a time last minute and now stops your whole process.

There's more but I have work to go do.