Thirdlane Reviews

Summary: A customizable, reliable PBX that adapts well to different client environments. A strong choice for businesses that value flexibility and control over their communications.

Positive: Great integrations, strong multi-tenant support, and stable infrastructure, API-driven automation...

Negative: The variety of options takes time to master, but they unlock flexibility you don’t get elsewhere.

Summary: Once properly configured, Thirdlane provides a reliable and highly customizable solution that fits well with MSP needs, offering long-term stability and control.

Positive: Robust multi-tenant support, extensive customization options, and a scalable platform that handles multiple clients well.

Negative: The extensive features and configuration options might seem overwhelming at first, but that flexibility ultimately allows for tailored setups to meet unique MSP needs.

Summary: Thirdlane Multi Tenant offers a dependable and flexible communications platform tailored for managed service providers. Thirdlane Connect free softphone app adds significant value by enabling seamless, on-the-go communication alongside a highly customizable core system.

Positive: - Comprehensive multi-tenant architecture supporting diverse client needs
- Extensive API capabilities
- Smooth integration options with CRM and billing platforms
- Free softphone app that enhances mobility and user experience

Negative: - Configuration requires technical expertise due to the extensive features available out of the box

Summary: Thirdlane platform gives us the freedom to run VOIP on our terms, which is exactly what we look for as an MSP.

Positive: True multi-tenancy, strong API access, and full configuration flexibility - let us build out client solutions the way we need to.

Negative: Setup takes some technical know-how - it's not plug-and-play

Summary: Thirdlane is built for MSPs who want control without fluff. If you know your way around VoIP, it’s one of the most efficient platforms you can offer clients—secure, scalable, and deeply customizable.

Positive: - Multi-tenant architecture is lean and predictable—scales without surprises.

- API access and scripting flexibility allow tight integration with our RMM and billing systems.

- Clients appreciate the clean UI in Connect; minimal training needed.

Negative: Documentation can be too terse for complex use cases; more real-world examples would help.

Summary: Thirdlane offers a robust system with a level of customization that's invaluable for managing multiple clients. However, it's not a plug-and-play solution. For MSPs willing to invest the time to configure it, it provides long-term stability. If you're after a hands-off, simple deployment, you might need to look elsewhere—but if you're ready to put in the work, it's a great choice.

Positive: Thirdlane Multi-Tenant VoIP stands out because of how much control it gives us over the system, whether it's configuring multiple clients or handling internal communications. The platform’s ability to manage separate environments under one umbrella is critical for an MSP like ours.

Negative: The setup process took more time than expected, especially when trying to optimize it for various client needs. There's no real "out-of-the-box" ease for someone new to VoIP systems.

Summary: Thirdlane is a powerful VoIP solution that balances flexibility and performance. It may require some technical know-how, but once set up, it runs smoothly and efficiently.

Positive: As an MSP, we depend on Thirdlane’s strong multi-tenant features and extensive customization. It’s a solid choice for both internal operations and client deployments.

Negative: Documentation could be more detailed, and the UI feels a bit outdated.

Summary: A reliable VoIP solution that gives MSPs the flexibility to customize and manage phone services efficiently, ensuring a seamless experience for their clients.

Positive: Adaptable to different client needs, multi-tenant support, and integrates smoothly with various tools

Negative: Could use some UI improvements for a smoother user experience.

Summary: Thirdlane has been a solid choice for managing our business communications. It combines the tools we need and makes teamwork easier.

Positive: Easy to use, scalable for growing businesses, and includes a robust set of features like VoIP, messaging, and video.

Negative: The advanced setup documentation could be more detailed for smoother implementation.

Summary: Thirdlane Multi Tenant PBX delivers a practical, unified communication solution that combines calls, chats, and video meetings into one system, with options to suit different business needs.

Positive: Offers on-premise and cloud options, smooth integration across features, and tools for collaboration that work well for teams.

Negative: Setting up advanced configurations may require technical knowledge.

Summary: Thirdlane Multi Tenant PBX is designed with MSPs in mind. It offers flexibility, branding options, and solid communication features, making it a reliable choice once set up.

Positive: Great for managing multiple clients with its multi-tenant setup.
The white-label feature is a big plus, allowing for personalized branding.
All-in-one UC solution—voice, messaging, and video work well together.
Scalable to meet the needs of both small and mid-sized businesses.

Negative: Initial setup takes some effort to get it right.
Can feel a bit technical at first for new users.

Summary: Thirdlane Multi Tenant PBX has been a game-changer for our MSP business. The customization options and multi-tenancy support are top-notch, making it easy to tailor the system to our specific needs. Integration with Zoho and Salesforce has been seamless, and the free collaboration app is a great bonus. Though the initial setup was a bit challenging, the stellar support team was always there to help. Highly recommend it!

Positive: - Deep customization options
- Excellent multi-tenancy support
- Fantastic customer service
- Easy integration with popular CRMs like Zoho and Salesforce
- Free collaboration app included

Negative: Minor occasional glitches, but support resolves them quickly

Summary: Thirdlane Multi Tenant has been a fantastic addition to our offerings. Despite the initial setup being a bit tricky, the customization options and feature set make it well worth it. The support team is top-notch, and the white label option has been a big plus for our branding.

Positive: - Highly customizable to fit our specific needs
- Robust features for VoIP, contact center, and messaging
- Excellent white label option for branding
- Great margins and support

Negative: - Initial setup can be a bit complex but it's not a big problem

Summary: Thirdlane has become our go-to for seamless Unified Communications, enhancing productivity and connectivity across the board!

Positive: Thirdlane's robust features and intuitive interface have revolutionized our communication, boosting team collaboration like never before

Negative: Occasional minor glitches, but quickly resolved with their responsive support team

Summary: Thirdlane is awesome for our MSP business. Managing client comms has never been easier, and our efficiency is through the roof thanks to their stellar tools and support. Great product!

Positive: - Easy-to-manage and scalable Multi-tenant PBX system with lots of features
- Knowledgeable and responsive support team

Negative: - Initial setup can take some time to fully master