CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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QueryPal
Revolutionize Your Support Team with Seamless Automation
Are repetitive tasks holding back your support team? QueryPal enables support teams to provide outstanding service by automating ticket responses, allowing more time for complex issues that need human attention. With AI-powered workflows, you can cut down on response times, boost efficiency, and deliver accurate, reliable support. From managing routine inquiries to handling large volumes of requests, your team can stay focused on what truly matters—keeping your customers satisfied.
Faster Solutions: Speed up issue resolution by automating replies to common tickets and questions.
Consistency & Precision: Ensure every interaction is consistently detailed, minimizing errors.
Boosted Productivity: Let your team concentrate on complex or urgent matters by automating routine tasks.
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HCL Clara
HCL Clara is an advanced Intelligent Virtual Assistant that comprehends human queries and delivers responses by leveraging a comprehensive and specialized knowledge repository. This innovative assistant enables seamless interaction with HCL Software products using natural language, allowing users to perform tasks effortlessly while also assisting them in quickly learning to navigate and resolve issues with the software. By offering a personalized, human-like experience available 24/7, Clara effectively reduces the volume of frequently asked questions that typically burden support services. In addition, Clara enhances Semantic Search capabilities within product documentation, thereby improving response rates significantly. Furthermore, Clara streamlines IT operations by saving valuable time, alleviating user burdens, addressing how-to inquiries, and initiating the initial troubleshooting processes for HCL Software products through intuitive voice commands or straightforward text chat. Clara is equipped to access your knowledge resources, provide tailored recommendations, and execute various tasks, all while maintaining the context of ongoing conversations to better understand user intents and needs. With Clara, users can enjoy a more efficient and engaging experience as they interact with HCL’s suite of software solutions.
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Quickchat AI
Create and tailor your very own AI Assistant designed to streamline customer support, enhance sales, and more. Choose from a variety of languages for your AI assistant to communicate in, ensuring that it can engage a diverse audience. This intelligent assistant is equipped to seamlessly transfer conversations to your team whenever necessary. You can specify the exact translations you prefer, allowing your brand's unique voice to shine through. Upload your data effortlessly via URLs, PDFs, articles from Intercom, or simply copy and paste the text directly into the platform—no additional effort needed. Enhance user experience by customizing the assistant to proactively offer personalized product recommendations to your website visitors. It will also automatically gather contact information from potential leads. By integrating with your CRM, you can centralize all your data for easy access. Monitor your assistant's effectiveness, stay updated on its activities, and perform your own evaluations. We will delve into your specific needs to develop an AI assistant that meets the precise requirements of your business. This AI assistant will integrate smoothly with your existing tools and systems, ensuring a cohesive operational workflow. With these capabilities, you can elevate customer interactions and optimize business processes like never before.
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