Telebroad ACD Panel Description

The ACD Panel oversees all ongoing calls and can manage the behavior of agents while ensuring that calls in the queue are answered promptly. Once established, the Panel intelligently detects prolonged wait times and initiates appropriate measures to address any problems that arise. With a straightforward drag and drop feature, you can easily reroute 'On Hold' calls to agents located globally. The live dashboard provides a wealth of statistics, including the average wait time for callers, empowering you to make informed decisions and prevent unnecessary delays or backlogs. Additionally, the ACD Panel offers comprehensive data analysis that delivers unprecedented business insights, allowing users to explore interactive charts and queuing solutions, as well as monitor agent performance and related issues. You also have the ability to personalize and adjust the dashboard with your specific data metrics to gain a clearer perspective on the call center's operations and efficiency. This customization fosters a deeper understanding of call flow dynamics and enhances overall management effectiveness.

Integrations

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
TeleBroad
Headquarters:
United States
Website:
acd.telebroad.com

Media

Recommended Products
Get the most trusted enterprise browser Icon
Get the most trusted enterprise browser

Advanced built-in security helps IT prevent breaches before they happen

Defend against security incidents with Chrome Enterprise. Create customizable controls, manage extensions and set proactive alerts to keep your data and employees protected without slowing down productivity.
Download Chrome

Product Details

Platforms
Web-Based
Android App
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Live Rep (24/7)

Telebroad ACD Panel Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Telebroad ACD Panel Lists

Telebroad ACD Panel User Reviews

Write a Review
  • Previous
  • Next