TelStrat QM Description
Empower your team members, including supervisors, trainers, Quality Assurance personnel, and agents, to enhance customer interactions effectively. Utilize a user-friendly platform to review both live-monitored and recorded calls, along with synchronized voice and screen recordings. Automatically assess interactions to uncover actionable insights that can significantly boost service quality. Evaluate call-handling proficiency and ensure agents are following established scripts and procedures using advanced call center quality management software. Simplify team performance management with an intuitive interface that allows you to listen to, watch, assess, and score agents while providing constructive coaching and e-Learning opportunities. Equip your agents with packaged call content and e-Learning materials that drive improvements in key performance indicators (KPIs) through timely, relevant, and consistent feedback. Conduct evaluations in a streamlined, efficient manner to prepare agents for success by offering comprehensive performance reports that highlight areas for growth and excellence. By focusing on these strategies, you can create a culture of continuous improvement within your call center.
TelStrat QM Alternatives
Adaptive Compliance Engine (ACE)
Adaptive Compliance Engine® (ACE®) is a highly configurable, workflow based eQMS/eDMS and more that can adapt to any business process, allowing for real-time tracking, management, and reporting of all compliance, quality, and operational activities. With ACE®, you will minimize the administrative hassles and maximize ROI with productivity gains from day one – all while 21 CFR Part 11 compliant.
Our one-stop software includes:
-Office 365 Integration
-Inspection Management
-Document Management
-Risk Management
-Product Lifecycle Management
-Learning Management
-Audit Management
-Quality Events
-Paperless Validation
-Electronic Signatures (21 CFR Part 11 Compliant)
-Endless Workflow Configurations
-And so much more!
Empower all levels of your organization with intuitive user interfaces, easily search for all your documents and records, and transform your data into actionable intelligence with advanced analytics all on a single platform.
ACE comes with everything you need, all included at one price. Every application is included, no more a la carte pricing. No more nickel and diming. One software, endless solutions.
Learn more
Intelex
Intelex delivers a unified software system for overseeing Environmental, Health, Safety, and Quality (EHSQ) initiatives. Its expandable platform is crafted to consolidate, oversee, and scrutinize EHS and Quality data comprehensively. The solution works on any device to meet the realities of your workplace.
With Intelex, your organization can:
Elevate your EHSQ program outcomes by supervising workflows for superior performance and command.
Discern patterns and propensities through goal-setting to deepen understanding and improve decision-making in your EHSQ program.
Diminish occurrences and cut down on administrative tasks by efficiently supervising, managing, refining, and extracting insights from your safety data via our intuitive safety software.
Simplify the management and reporting of air, water, and waste emissions, and oversee environmental outputs to fulfill sustainability objectives.
Foster ongoing improvements in quality by seamlessly logging and monitoring all instances of nonconformity within a unified, web-based system. Investigate trends across various departments, sites, or locations.
Intelex can help you manage compliance with international standards and regulations such as: OSHA, WCB, ISO 45001, EPA, ISO
Learn more
Playvox
Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours.
Playvox believes that great customer experiences begin with people.
Learn more
ARMATURE Fabric
ARMATURE Fabric™ provides a comprehensive solution for overseeing your accreditation, certification, credentialing, audit, quality, and compliance processes all within one cohesive platform. By utilizing our software, you can enhance efficiency, improve security, and deliver superior service to your stakeholder communities.
No matter if you are working with institutional, programmatic, or specialized accreditation programs, certifying various individuals or organizations, conducting thorough audits, or addressing non-conformances, ARMATURE Fabric streamlines these activities for both you and your stakeholders, ensuring a more productive experience.
Our cloud-based software ensures data collection through a variety of methods, including online applications, assessments, audits, inspections, surveys, and self-evaluations. Additionally, it allows you to handle workflows related to accreditation, certification, audits, and compliance while efficiently managing documents and identifying issues. With features that enable reporting and trend analysis, ARMATURE Fabric empowers organizations to proactively adapt and improve their practices.
Learn more
Integrations
Company Details
Company:
Serenova
Year Founded:
2013
Headquarters:
United States
Website:
www.serenova.com/products/telstrat/recording-quality-management/
Media
Recommended Products
MongoDB Atlas runs apps anywhere
MongoDB Atlas gives you the freedom to build and run modern applications anywhere—across AWS, Azure, and Google Cloud. With global availability in over 115 regions, Atlas lets you deploy close to your users, meet compliance needs, and scale with confidence across any geography.
Product Details
Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support
TelStrat QM Features and Options
TelStrat QM User Reviews
Write a Review- Previous
- Next