QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Google Cloud Speech-to-Text
An API powered by Google's AI technology allows you to accurately convert speech into text. You can accurately caption your content, provide a better user experience with products using voice commands, and gain insight from customer interactions to improve your service. Google's deep learning neural network algorithms are the most advanced in automatic speech recognition (ASR). Speech-to-Text allows for experimentation, creation, management, and customization of custom resources. You can deploy speech recognition wherever you need it, whether it's in the cloud using the API or on-premises using Speech-to-Text O-Prem. You can customize speech recognition to translate domain-specific terms or rare words. Automated conversion of spoken numbers into addresses, years and currencies. Our user interface makes it easy to experiment with your speech audio.
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InterpreXer
A powerful speech platform designed to transform applications into Voice Bots, InterpreXer™ adheres to the W3C VoiceXML 2.1 standard, enabling the development of dynamic voice-driven interfaces while being seamlessly integrated with automatic speech recognition (ASR) and text-to-speech (TTS) technologies. This flexible solution can be deployed on standard hardware or cloud virtual machines, allowing for substantial scalability to manage millions of voice bot interactions via telephone. It is fully compliant with the VoiceXML 2.1 guidelines set forth by the W3C. Additionally, users can effortlessly synchronize applications with any customer relationship management (CRM) tools or other backend systems using web hooks. The platform also supports triggering CTI events for leading contact center solutions directly from the bot interface. With the ability to connect to various speech recognition and text-to-speech engines dynamically, businesses enjoy the flexibility to adapt their services according to changing demands. Moreover, it facilitates the deployment of thousands of ports in a distributed, high-availability setting, ensuring that scalability and reliability are readily achievable. This comprehensive system caters to the evolving requirements of modern enterprises, empowering them to enhance customer interactions effectively.
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Utterly Voice
Utterly Voice is an innovative application that allows for highly customizable voice dictation and comprehensive computer control, enabling a truly hands-free computing experience. With this tool, users can perform a variety of tasks such as typing, editing, executing keyboard shortcuts, managing windows, scrolling through content, controlling the mouse, and even creating macros, all through voice commands. It is designed to be compatible with both Windows 10 and 11 and currently supports English, with future plans to incorporate additional languages. The application features several speech recognizers and models, including Vosk, Microsoft Azure, Deepgram, Google Cloud Speech-to-Text V1, and Whisper, giving users a broad selection to meet their needs. Users can effortlessly input individual characters, alphanumeric data, or even code while enjoying the flexibility provided by extensive customization options through text configuration files. Enhanced mouse control techniques, adjustable voice commands, and tailored speech recognition settings significantly improve the overall user experience, making Utterly Voice a powerful tool for anyone looking to optimize their computing through voice interaction. Overall, this application not only increases productivity but also aims to make technology more accessible to a wider audience.
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