TeamSupport Description

Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.

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Pricing

Pricing Starts At:
$50.00/month/user
Pricing Information:
Per month per user with annual billing
Free Trial:
Yes

Integrations

View Integrations

Reviews - 5 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
TeamSupport LLC
Year Founded:
2009
Headquarters:
United States
Website:
www.teamsupport.com
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Media

TeamSupport-ChartOfTickets

TeamSupport-ChartOfTickets

TeamSupport-ChartOfTickets TeamSupport-Dashboard TeamSupport-Reports
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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Online Support

TeamSupport Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

TeamSupport User Reviews

Write a Review
  • Name: Lynn J.
    Job Title: Marketing Specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 5,000 - 9,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Effective and Affordable Customer Support

    Date: Feb 01 2021

    Summary: Communications with our clients is easy because TeamSupport issues an instant support system. Furthermore, TeamSupport increases the product or services awareness to customers.

    Positive: TeamSupport ensures customers needs are heard and solved immediately.
    Again, TeamSupport has a design that is immediate to understand.
    The pricing of TeamSupport is attainable and suitable to many users.

    Negative: However, the developer should establish an updated theme or background color, to suite the current business desires. But the other features operates without failure.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Customer relations and marketing specialist
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Excellent help desk tool

    Date: Nov 16 2020

    Summary: My support team loved this help desk platform. It offers excellent features to make tickets and support channels effortlessly. We are very happy and will suggest everyone try this solution.

    Positive: For the business help desk, TeamSupport is a highly capable and excellent tool, that offers live chatting, real-time alerting, support feedback, self-help, ticketing, cross-platform support, and integration with other tools. We are pretty happy with this solution.

    Negative: Never encountered any major or serious problems.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Senior Consultant
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Reliable help desk

    Edited: Nov 14 2020

    Summary: My experience has been great with TeamSupport. It's easy to use and provides a great ability to manage help desk solutions. Overall, TeamSupport is a great tool, I highly recommend it.

    Positive: TeamSupport is a pretty advanced and reliable tool for business help desk solution. It offers a seamless experience to both end-users. On a broader scale, it helps to deal with many clients and their tickets. "Ticketing" and "Self-help portal " is a great addition.

    Negative: No cons, we are happy with this solution. Great tool.

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  • Name: Anonymous (Verified)
    Job Title: Senior Project Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Strengthen your customer support

    Edited: Nov 10 2020

    Summary: TeamSupport is a vital helpdesk solution in my organization. It's an intuitive and feature-rich tool to give its user the best support. The support ticketing was easy to manage and maintain records.

    Positive: To strengthen our customer support we trusted and implemented TeamSupport and the result was amazing. It's easy to implement and improve interaction with the customer for their questions. The interface is intuitive for end-users. Ticket and customer management is easy.

    Negative: I liked its omnichannel support system. Great tool.

    Read More...
  • Name: Anirudh S.
    Job Title: Ops Manager
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good start with TeamSupport

    Date: Oct 16 2020

    Summary: Its team collaboration, sharing of folders, complaint management and notifications will be good. Its interface and integrations with third parties for calendar sync & mail sync is very good.

    Positive: We have inducted TeamSupport system in our organization and its output is good. For community building and complaint management, its standards are high. Our team easy accepted the system. Its simple interface helps the user to adapt and provide their inputs. user can notify with the latest updates.

    Negative: As far as usage, only the compatibility issue faced in iOS version only as some user have iPhones and most of them Android. Sync will delay only and no other major issues faced.

    Read More...
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