QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
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Jiminny
Jiminny is a leading Conversation Intelligence platform designed to capture and analyze key go-to-market insights across video, voice, and email. Powered by AI, it automates data entry into your CRM, saving your team time and improving productivity. Jiminny enables revenue teams to focus on selling smarter, achieving faster growth, and closing more deals.
With its intuitive interface and actionable insights, Jiminny equips managers to effectively develop their teams and helps executives make confident, data-driven decisions. The platform delivers measurable ROI within six months, offering a seamless onboarding process and a user-friendly experience. Empower your business with Jiminny to transform conversation intelligence into a driver of revenue growth.
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i-CoachAI
i-CoachAI offers tailored sales enablement solutions on a large scale, integrating a profound comprehension of effective selling techniques and leveraging your unique data, alongside a broad array of AI applications to boost individual performance. The advent of GenAI represents one of the most significant technological advancements in recent history, making it essential for any sales team to embrace it. However, standard LLMs like ChatGPT, or those found in most sales enablement tools, often fall short in grasping the intricate nuances of sales strategies and are not specifically designed to instigate behavioral changes in sales professionals. In contrast, i-CoachAI possesses expertise across various areas such as sales, account management, negotiation, customer success, and more, ensuring it seamlessly integrates into your team’s everyday activities while providing scalable, personalized support. At Imparta, we evaluate AI capabilities similarly to how we assess sales personnel, focusing on the critical dimensions of insight, influence, and trust, to ensure optimal performance in sales environments. This approach helps organizations to harness AI effectively, fostering a culture of continuous improvement and adaptation in their sales strategies.
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Mindtickle
Mindtickle's Sales Readiness platform is trusted by revenue leaders to identify and drive winning rep behavior. A great onboarding experience helps reps succeed and reduces ramp time. Based on each rep's skills and knowledge, develop personalized skills and capabilities. Engaging field communications, gamification and mobile experiences can drive high adoption. You can impact measurable revenue outcomes such as rep productivity, time-to-first deal, and win rates. The true north in sales performance should be set by setting skill benchmarks that every rep should strive for. You can track skill gaps and create a culture that holds everyone accountable. Engage and motivate teams to achieve measurable revenue results. Coaching is a great way to track and fix skill gaps at both the individual and team levels. Help reps get through the early stages of a deal by reviewing their call recordings and coaching them. Enablement can help you create customized training and content that is tailored to each rep's needs.
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