Swarmica Description

Gain a comprehensive understanding of the entire KCS journey, including forthcoming steps, interdependencies, and accomplishments, by navigating the Swarmica development tree that illuminates all techniques and phases associated with KCS. Agents can effortlessly search the existing knowledge base directly from their ticket workspace, and if any knowledge is lacking, they can promptly capture it with minimal hassle. Additionally, tickets linked to documented issues in the knowledge base can be attached or detached to analyze product patterns and trends effectively. It is essential to establish performance evaluators and equip them with the necessary tools to evaluate compliance with the KCS process and the quality of the articles produced. This approach not only provides constructive feedback to agents but also ensures that their individual objectives are in sync with the broader goals of the organization, ultimately fostering a culture of continuous improvement and collaboration. In doing so, the organization can enhance its overall productivity and service delivery.

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Integrations

API:
Yes, Swarmica has an API
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Company Details

Company:
Swarmica
Year Founded:
2022
Headquarters:
Bulgaria
Website:
swarmica.com/product

Media

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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Online Support

Swarmica Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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