Spectrum TeleTrack Description

Spectrum TeleTrack is a comprehensive cloud-based solution for home care that simplifies scheduling, tracking, billing, and overall management, enabling you to concentrate on expanding your enterprise. Our customer service is unparalleled, supported by a team that brings a rare blend of practical field and technical expertise. No other home care software boasts a higher rate of customer satisfaction than ours. For more than two decades, users of TeleTrack have benefited from the capacity to virtualize their agency’s operational processes. With features such as user-friendly administrative interfaces, caregiver and family portals, smartphone applications, and integrated texting, your team can efficiently oversee the business from virtually anywhere. The user-friendly design of Spectrum TeleTrack, combined with our knowledgeable experts, will facilitate immediate enhancements in your operations. We are dedicated to optimizing your business, which will lead to increased revenue, reduced overhead expenses, and improved profitability for your agency. By choosing Spectrum TeleTrack, you are taking a decisive step toward elevating your home care services.

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Integrations

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Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Spectrum Voice Technologies
Year Founded:
1986
Headquarters:
United States
Website:
www.spectrumvoice.com

Media

Spectrum TeleTrack Screenshot 1
Spectrum TeleTrack Screenshot 1 Spectrum TeleTrack Screenshot 2
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Product Details

Platforms
Web-Based
Customer Support
Online Support

Spectrum TeleTrack Features and Options

Home Care Software

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Insurance Management
Payroll Management
Scheduling
Visit Verification

Home Health Care Software

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Spectrum TeleTrack User Reviews

Write a Review
  • Name: Teara M.
    Job Title: Director
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Poor customer service

    Date: Oct 17 2022

    Summary: By far the worst, I would not recommend the service, please look and interview plenty of companies before you decide to go with a provider.

    Positive: Nothing, I don't have anything to say good about this product nor company, I would not recommend the service at all.

    Negative: Poor very poor, by far the worse company to work with, I would not recommend this company unless you like Walmart and McDonald customer service.

    The owner of the company Fred shows very poor leadership skills and customer services, my company was billed incorrectly several times when I called to question the matter, I was told that no errors were found and after review they found errors where I was over billed. I called in regarding the billing matters several times. Another rep was equally as rude and unprofessional as Fred. Both had to call me back after review of my billing and tell me they were incorrect, and they indeed did find an issue. While discussing my issue both parties cut me off did not listen and continued to talk over me. Fred the owner even told me he was no longer going to allow me to have service and hung up on me. After researching the issue he called back and said he wanted to earn my service back and apology for the way the way he was on the phone with me, I listened to him and began to discuss my issue again and he then cut me off again and told me he wishes me the best of luck you can't make everyone happy has if me being displeased wasn't due to the disrespect, and rudeness along with several billing errors that was found. He told me how much of a credit I would be getting back and that he did also see where I called in. Fred told me that I emailed the company to stop a particular feature and I've never emailed the company, he kept telling me I did.

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