SmarterTrack Description
SmarterTrack serves as an effective communications platform that functions as an online help desk, facilitating the initiation, tracking, management, and reporting of various communication channels. It enables users to submit tickets through email or the online portal, engage in live chats, participate in community discussions, and comment on knowledge base articles, thereby centralizing all interactions and creating a robust online community. The platform features a flexible and customizable ticketing system, allowing users to submit and respond to tickets from any location with internet access and a web browser. Additionally, SmarterTrack empowers users by providing comprehensive oversight of the entire ticket history, enabling complete management of all ticket-related communications, including emails, notes, tasks, phone call logs, and live chat interactions. This all-in-one solution streamlines customer support processes, ultimately enhancing user satisfaction and engagement.
SmarterTrack Alternatives
ServoDesk
Easy to use, award-winning Help Desk software for service teams that need to do more with less. Simplisys Service Desk provides flexible solutions for support teams of any size.
- Manage multiple data channels with one interface
Roles-based access to tickets
- Email integration that creates and acknowledges tickets automatically.
- Features rich reporting tool and dynamic dashboards.
- Roles based Customer Portal
- Simple to use business rules and workflows to drive automated processes.
- API's for integration with third party software.
We offer unparalleled support and market-leading service. Don't waste your time looking through thousands of documents online. Give us a call.
Learn more
EngageBay
EngageBay, a simple, affordable and integrated marketing, sales, and service automation platform, comes with free CRM. It was created to help small businesses and startups grow. The marketing automation suite allows you to save time, nurture your audience, and automate repetitive, manual tasks. The free CRM and sales automation allow you to organize all your contacts, track deals, and build your sales pipeline. You can also build lasting customer relationships. Finally, you can provide real-time support to customers with the helpdesk and live chat features. In minutes, track, prioritize, and resolve customer support tickets.
Learn more
Ticketbud
Event ticketing made easy. User-friendly for first time organizers, powerful and flexible for large events.
Ticketbud works with all kinds of events from live shows and festivals, to hospitality, education, corporate and community events.
All features and customer support is included in our one low flat rate which can be built into ticket prices. No credit cards needed to sign up and start using Ticketbud.
WHAT YOU GET:
- A free custom event page
- Unlimited ticket types
- Early payouts with access to ticket revenue before your event
- Smarter event advertising
- Fast check-in (with our free mobile app)
- Comprehensive reporting
- Complete ownership of all data and attendee information
and more...
Free events are free on Ticketbud and you will get access to all the same tools.
Start using Ticketbud today.
Learn more
SmarterTrack
A help desk is a central part of a business's ability to respond to customers and provide quick, efficient support through multiple channels. These channels include live chat, call log, phone system integration, knowledgebase articles, news items, as well as a ticketing system and ticketing system. Customers can also interact with the business through these channels. The help desk consolidates all of these channels into one interface and not scattered across multiple systems. All communication can be reported and used to ensure customers receive the best service possible in a short time. A ticketing system converts customer's email into a ticket and routes the ticket to an agent who can quickly resolve a problem or answer any questions.
Learn more
Pricing
Pricing Starts At:
$15 per month
Integrations
No Integrations at this time
Company Details
Company:
Tweakservers
Website:
www.tweakservers.com/helpdesk-software/smartertrack/
Media
Recommended Products
Our Free Plans just got better! | Auth0
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Product Details
Platforms
Web-Based
Windows
Types of Training
Training Docs
In Person
Customer Support
Online Support
SmarterTrack Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
SmarterTrack User Reviews
Write a Review- Previous
- Next