Sitehelpdesk Description

A comprehensive help desk software solution designed to accommodate any internal support team that handles inquiries from employees. Accessible via a link on your Intranet, this web-based software enables your company's workforce to access online assistance, track requests, and utilize self-help resources, even during off-hours. The innovative design elements ensure that you can be operational within hours of installation. Employees can submit support requests directly from your Intranet link using any standard web browser. Sitehelpdesk serves as the central support service solution within our product lineup and is available for download from our website, allowing you to establish your in-house support system with just a Microsoft server. Alternatively, we can provide cloud hosting for your convenience. For smaller IT departments, sitehelpdesk may fulfill your immediate needs, and upgrading to sitehelpdesk-IT for enhanced IT service features is a seamless process; you will only be charged the price difference when making the upgrade. This flexibility ensures that your support system can evolve alongside your organization's requirements.

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Pricing

Pricing Starts At:
$800.00/one-time

Integrations

No Integrations at this time

Reviews

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features
design
support

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Company Details

Company:
Sitehelpdesk.com
Year Founded:
2000
Headquarters:
United Kingdom
Website:
www.sitehelpdesk.com/helpdesk/sitehelpdesk.html

Media

Sitehelpdesk Screenshot 1
Sitehelpdesk Screenshot 1
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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Customer Support
Online Support
Business Hours

Sitehelpdesk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Sitehelpdesk User Reviews

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