SPoTS Description

SPoTS, which stands for Service and Problem Tracking System, is a web-based software solution designed to monitor dynamic and actionable business data. It is particularly advantageous for small to medium-sized enterprises that prefer not to handle their own information systems due to time constraints or a lack of resources. Although SPoTS is highly regarded as a trouble ticketing tool within the Information Technology sector, its capabilities extend far beyond that singular function. In fact, more than half of SPoTS' clientele operates in sectors that have no connection to Information Technology. Thanks to its versatile design, SPoTS supports a wide range of applications, including trouble ticketing, issue tracking, and customer relationship management (CRM). Developed and managed by LegendSoft, Inc., an Application Service Provider (ASP), SPoTS also offers software consulting to both public and private enterprises based in Atlanta, Georgia, showcasing its adaptability across various business needs. This makes SPoTS an invaluable asset for organizations striving for efficiency and effectiveness in their operations.

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Company Details

Company:
LegendSoft
Website:
www.troubleticketsoftware.com

Media

SPoTS Screenshot 1
SPoTS Screenshot 1
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Product Details

Platforms
Web-Based

SPoTS Features and Options

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

SPoTS User Reviews

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