Birdeye
Please also update our description as follows:
Birdeye is the top-rated reputation, social media, and customer experience platform for local brands and multi-location businesses. Over 150,000 businesses leverage Birdeye’s AI-powered platform to get found online, improve online reputation, streamline social publishing, connect through digital channels, and deliver a wowing customer experience.
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Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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ReplyGenius
ReplyGenius, an AI-powered tool for customer review analysis, transforms reviews in 30 seconds into actionable insights. The software analyzes reviews from multiple platforms, including Amazon, Trustpilot and Google Maps. It generates comprehensive reports, including NPS (Net Promoter Score), sentiment analysis, review drivers and timeline charts. The tool can instantly analyze thousands of reviews and generate exportable PDF reports.
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StackTome
StackTome serves as a comprehensive data platform designed to enhance organic traffic by seamlessly integrating semantically relevant review content across thousands of your website’s pages. It allows users to delve deeper than simple ratings, employing sentiment analysis and A/B testing to identify and showcase the most impactful reviews on their site. This platform enables access to user-generated content from various review sites such as Google, Trustpilot, Feefo, and Reviews.io, as well as social media channels like Facebook, Twitter, and LinkedIn. Users can craft tailored responses to positive reviews for different customer segments while efficiently routing negative feedback to customer support for prompt resolution. Prior to implementing audience segmentation, clients often expended over €10,000 to achieve more than 2,000 high-ticket product purchases. By harnessing StackTome, businesses can truly unlock the value of their data! With a few simple clicks, you can connect StackTome to your ecommerce platform and leading marketing tools, paving the way for limitless growth opportunities through seamless integrations. This approach not only streamlines operations but also enhances customer engagement.
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