ReFrame Engage Description

Elevate your customer experience through advanced conversational intelligence that sets a new standard. Our context-aware solutions empower businesses to deliver exceptional service on a single, robust platform. By facilitating smooth, multi-channel interactions, we enable hassle-free communication with your customers. This context-driven approach fosters meaningful relationships with clients, making it easier than ever to engage with them. Engage serves as a comprehensive platform that supports industries aiming to enhance and streamline customer interactions, significantly elevating service quality. Employees can efficiently manage tasks from anywhere at any time, utilizing any mobile device available to them. To tailor our services to your specific requirements, we offer a detailed assessment questionnaire that highlights your unique needs. Furthermore, you can configure staff, departments, divisions, and locations, alongside creating customizable appointment time slots that align with your business demands, ensuring optimal service delivery at every level. With this flexibility, businesses can design service time slots that cater to their operational requirements, enhancing overall efficiency and customer satisfaction.

Pricing

Free Trial:
Yes

Integrations

API:
Yes, ReFrame Engage has an API

Reviews

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Company Details

Company:
WSD Digital
Headquarters:
United States
Website:
reframesolutions.com/engage/

Media

ReFrame Engage Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Customer Support
Business Hours
Online Support

ReFrame Engage Features and Options

Appointment Scheduling Software

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Software

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Unified Communications Software

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Calendar Software

Calendar Sync
Collaboration Tools
Multi-Device Support
Reminders
Room Booking
Scheduling
Task Manaagement

ReFrame Engage User Reviews

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