Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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Applauz Recognition
Applauz is an award-winning employee recognition platform equipped with all the essential tools to support and reinforce an active and flourishing company culture.
Let coworkers easily recognize each other with meaningful messages, company badges, and redeemable reward points. Managers gain access to comprehensive company culture reports that provide clear and actionable insights into how engaged their workforce is.
Enable seamless peer recognition through heartfelt messages, recognize using company badges, and reward your employees with redeemable Applauz reward points. Empower managers with access to comprehensive reports on company culture, offering clear and actionable insights into the level of engagement within their workforce.
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Sapience
Sapience is an analytics platform for work that allows you to transform your enterprise digitally based on facts, leveraging the data from your own work. Sapience Platform empowers business leaders to give their employees and managers visibility into the effort made by people, processes and technology. This SaaS-based platform integrates easily into existing systems and provides actionable insights for the entire permanent or contingent workforce. Managers can access information from anywhere and at any time. They can see how teams are performing, the high-value tasks in progress, employee burnout potential, and more. This analytics solution ensures employee privacy while providing meaningful data to make confident business decisions. Sapience, unlike other tools, is built with top-of-the-line security features and the latest technology stack to meet future business requirements for any business that has knowledge workers.
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Ascent WorkZone
The Ascent WorkZone workforce-management system not only predicts your workload but also devises optimal plans to accommodate that workload, translates those plans into practical schedules, allocates workers to those schedules, and makes necessary adjustments as the workload fluctuates, all while assigning tasks to workers in real time. By ensuring that the workforce's size, timing, and makeup align with the tasks at hand, the Ascent WorkZone system effectively reduces your operational costs. Additionally, it minimizes the time that planners, managers, administrators, and supervisors invest in creating plans and managing schedules, leading to further savings. The system is capable of dynamically modifying work schedules to adapt to real-time conditions, effectively responding to changes as they occur. Furthermore, it automatically detects situations such as worker shortages, excess personnel, and unassigned tasks as they arise, offering recommendations for worker reassignments, early departures, and cost-effective extra hours to optimize workforce efficiency. This proactive approach to workforce management not only streamlines operations but also enhances overall productivity.
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