PwC Instilling Quality Description
Instilling Quality is a distinctive quality assurance tool designed to objectively evaluate and score the accuracy and comprehensiveness of follow-up actions on accounts, tailored by user. This tool is part of the Resolution Queue™, a proprietary and customizable workflow software from PwC for managing healthcare accounts receivable (A/R), but it is also available for separate licensing and can function independently based on user requirements. The Instilling Quality software randomly assesses the work done by collection specialists and assigns a numerical score reflecting the thoroughness and completeness of each account. Users can specify the exact criteria necessary for scoring accounts accurately. The quality review process is informed by a user score's rolling average over 90 days. As a result, team members with higher scores face a reduced number of accounts for review, whereas those with lower scores will have more accounts queued to ensure continuous improvement in the review process. This approach not only incentivizes quality work but also systematically enhances the overall efficacy of account management.
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Integrations
No Integrations at this time
Company Details
Company:
PwC
Year Founded:
1998
Headquarters:
United Kingdom
Website:
www.pwc.com/us/en/products/instilling-quality.html
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Product Details
Platforms
Web-Based
Types of Training
Live Training (Online)
Customer Support
Online Support
PwC Instilling Quality Features and Options
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