ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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CivicPlus Recreation Management
Increase your community engagement by allowing your residents to register for classes, events, and facilities and pay membership fees online.
Create a catalog of programs that is easy to navigate. You can use it to schedule and organize events, collect registrations and communicate more effectively with your community.
Our scalable, configurable system allows you to generate and email complex permits. You can also take online and in-house reservations and schedule leagues or meetings without worrying about double bookings.
Your activities will be remembered by the leaders who are passionate about what they do. Make it easy for them. Manage instructor lists and pay rate with limited view of activity rosters for instructors.
You can easily generate tickets through your desktop or mobile device. Customers can choose to show the code on their phone instead of printing.
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TickeTrak
An effective and user-friendly parking management system streamlines every facet of your parking operations, granting instant access to essential data through a comprehensive solution. It allows for the quick availability of parking ticket payments just moments after they are issued. The system updates scofflaw, permit, and citation information in real-time on mobile devices. Customize TickeTrak according to your specific procedures with a rules-based framework that empowers your administrator to fully manage configuration and setup. Minimize data entry mistakes by utilizing the Ticktrak mobile handheld LPR to scan and read license plates, thereby cross-referencing them with scofflaw and permit databases. Additionally, you can organize the application’s list to prioritize the most commonly accessed information, enhancing efficiency in ticket issuance and ensuring a smoother workflow overall.
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AIMS Parking Management
Introducing an all-in-one parking management solution, the AIMS Parking Management System meticulously oversees every phase of a parking ticket's lifecycle, starting from issuance and extending through payment and all intermediary steps. Within the AIMS Ticket interface, users can effortlessly view all issued ticket records, manually input handwritten tickets, process payments, add an unlimited number of comments, and access a detailed history of all transactions linked to each ticket. The system also allows for the generation of letters, file attachments, financial adjustments, and provides insights into other tickets issued to the same customer, including appeals, voids, hearing schedules, and ticket data modifications. With all necessary features consolidated into a single, user-friendly screen, the AIMS Parking Management System streamlines your permitting processes through its extensive capabilities. You can effortlessly create and manage an unlimited variety of permit types and rates tailored to your requirements, defining permit costs on a daily, weekly, monthly, annual, or fixed basis to accommodate your unique operational needs. This flexibility ensures that your parking management can adapt to ever-changing circumstances and regulations seamlessly.
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