PTC SKD Description

Service-oriented companies often suffer from disorganized and inefficient issue diagnostics, leading to unnecessary technician visits, excessive returns of parts, and a significant occurrence of "no fault found." The PTC Service Knowledge and Diagnostics solution offers a sophisticated approach with connected interactive diagnostics that not only automates the identification of issues but also facilitates remote diagnostics for smart, connected products (SCP) through an advanced knowledge base system. Stay informed about the latest developments from PTC and discover the innovative releases and future vision of Service Knowledge and Diagnostics (SKD). By implementing PTC's solutions, the automotive sector has seen a notable increase in service call and dispatch avoidance, exceeding 20 percent. Moreover, resolution times have improved dramatically, with reductions ranging from 20 to 75 percent, while enabling the instant sharing of innovative solutions. Additionally, diagnostic steps per call have been decreased by 40 percent, leading to lower service and warranty costs and significantly enhancing equipment uptime. These advancements underscore the transformative impact of employing PTC's diagnostic tools in service delivery.

PTC SKD Alternatives
flowdit Reviews
flowdit
(21 Ratings)
flowdit elevates efficiency by offloading routine tasks and reducing errors, creating a networked environment that enhances employee productivity. It provides crucial support in adapting to regulations and streamlines audits and inspections, thereby driving profitability for industry leaders. As a specialized platform for connected workers, flowdit leverages AI-powered insights in areas like commissioning, quality management, maintenance, and EHS management. It promotes effective communication and collaboration across all departments, ensuring continuous process monitoring to identify and mitigate risks early. The platform also leverages AI-powered insights to maintain documentation integrity and enforce standard operating procedures, keeping operations streamlined and error-free. In the digital transformation realm, flowdit aids in digitizing inspection and audit processes, maintenance schedules, safety procedures, and environmental checks, integrating seamlessly with IoT and ERP systems. This not only enhances operational safety but also ensures efficient management of multiple site locations.
Learn more
Epicor Connected Process Control Reviews
Epicor Connected Process Control
(4 Ratings)
Epicor Connected Process Control provides a simple-to-use software solution that allows you to configure digital work instructions and enforce process control. It also ensures that operations are error-proof. Connect IoT devices to collect 100% time studies and process data, images and images at the task level. Real-time visibility and quality control on a new level! eFlex can handle any number of product variations or thousands of parts, whether you are a component-based or model-based manufacturer. Work instructions can be linked to Bill of Materials, ensuring that products are built correctly every time, even if changes are made during the process. Work instructions that are part a system that is advanced will automatically react to model and component variations and only display the right work instructions for what's currently being built at station.
Learn more
KMS Lighthouse Reviews
KMS Lighthouse
(4 Ratings)
Call centers face a significant challenge in providing the correct answers to customers' questions at the right time. Providing the right answers at the right time is crucial to the customer experience. Knowledge management can assist you in illuminating your path. Any question, at any time, from any device, can be answered. Lighthouse simplifies information discovery and cuts training and onboarding time in half. The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.
Learn more
ScreenSteps Reviews
ScreenSteps
A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.
Learn more

Pricing

Free Trial:
Yes

Integrations

No Integrations at this time

Reviews

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Company Details

Company:
PTC
Year Founded:
1984
Headquarters:
United States
Website:
www.ptc.com/en/products/service-knowledge-diagnostics

Media

PTC SKD Screenshot 1
PTC SKD Screenshot 1 PTC SKD Screenshot 2
Recommended Products
Get the most trusted enterprise browser Icon
Get the most trusted enterprise browser

Advanced built-in security helps IT prevent breaches before they happen

Defend against security incidents with Chrome Enterprise. Create customizable controls, manage extensions and set proactive alerts to keep your data and employees protected without slowing down productivity.
Download Chrome

Product Details

Platforms
Web-Based
Types of Training
Training Docs
Webinars
Customer Support
Online Support

PTC SKD Features and Options

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Software

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

PTC SKD User Reviews

Write a Review
  • Previous
  • Next