Alternatives to Oracle Utilities

Diversified Billing is one part of an integrated suite of software that includes fund accounting, payroll, permit, purchase order and depreciation software. Diversified Technology has been developing and supporting utility billing software for more than 30 years. Diversified Billing software is used by some 350 utilities across the county to generate more than 7 million utility bills annually. Diversified Billing is designed to help you accommplish two objectives.: 1. Significantly increase customer satisfaction and service., and 2. Allow your staff to utilize technology to work more efficiently. Customer service staff can provide top notch service when every scrap of customer account information is available from a single customer service screen. Customers can access their account information and pay bills 24/7 through an online portal. Billing staff will appreciate it when the Workflow Wizard sets up each of their processes exactly right every time. And they will love being able to request a re-read through our Mobile Work Orders software and get the new numbers back just as soon as the re-read is completed. Diversified Billing integrates with any accounting and any meter reading system.

Meter Management Microsoft Dynamics Foundation ❖ Manage metering devices (locations, serial numbers, status, etc.) ❖ Automatically collect meter readings via M-Bus gateways ❖ Alternatively, import meter readings from MDM systems or Excel spreadsheets ❖ Built on Microsoft Dynamics 365 Business Central ❖ Easy-to-use and intuitive user interface ❖ Fully integrate your ERP, customer management and billing using the included Business Central subscription Tariffs & Rating Cloud Service ❖ Powerful tariff configuration makes set-up of even complex tariffs easy ❖ Bill any utility service (electricity, gas, water, sewerage / waste water, heating) ❖ Supports postpaid and prepaid plans ❖ Apply consumption-based rating, fixed / step rates, TOU, periodic charges (e.g. standing/daily rates), discounts ❖ Bill by customer, customer group, or property, on any periodic basis (e.g. monthly / yearly) ❖ Software-As-A-Service (SAAS) model – we take care of all the infrastructure, software & maintenance ❖ Hosted on our secure data centes in Latvia, or alternatively in public cloud (AWS, Microsoft Azure) or private cloud ❖ Access SkyBill from anywhere via your desktop, tablet or mobile phone

Outdated tools are holding back your utility operations. Bynry's AI-powered SaaS platform, SMART360, modernizes how small and mid-sized utilities work. By digitizing core functions like leak detection, meter reading, customer service, and infrastructure management, SMART360 helps you: -Reduce costs: Streamline operations and minimize manual effort. -Boost customer satisfaction: Improve service delivery and responsiveness. -Enhance sustainability: Optimize resource allocation and minimize waste. With SMART360, you're not just upgrading software; you're building a foundation for healthier, happier, and more resilient communities.

UtilityBilling, a trusted utility bill software, will help you improve transparency and efficiency in your water business. UtilityBilling is a comprehensive solution that eliminates the need for manual processes and reduces the amount of effort required to bill water utilities. It automates daily tasks to make operations more efficient. The platform offers a complete billing solution that includes bulk invoice generation, powerful CRM, customer portal and automatic bill and collection notices. UtilityBilling can be used from any browser.

We provide comprehensive CIS and billing solutions tailored for the contemporary utility sector. Envision offering innovative products that empower your customers to determine their payment timing and methods. By utilizing smart meter data, we enable advanced rating, billing, and customer service interactions. Our adaptable architecture simplifies implementation, including transitions for existing clients if necessary. Enhance customer attraction and retention, maintain a competitive edge, and oversee your operations in real time. Transform your smart meter infrastructure into a revenue-generating asset by presenting your customers with diverse rate and product choices without the hassle of integrating with existing billing systems. Maximize the benefits of your AMI investment by providing customers with the option of a smart meter equipped for Prepaid functionality. In a landscape where companies need to distinguish themselves, having a strategic plan that resonates with consumers is essential. Ultimately, addressing the needs of the digital consumer, who is placing increasing demands on your business, is paramount for sustained success. By doing so, you can ensure your organization remains relevant and responsive in a fast-evolving market.

Oversee and regulate all components of your energy system, encompassing everything from distribution to devices located at the customer’s grid edge. Collaborate with Oracle to enhance reliability and performance throughout your region, especially during critical times. Establish a unified hub for monitoring and managing various energy networks, accommodating the increasing number of grid edge devices. Broaden the visibility to include customer-owned distributed energy resources (DERs) at the grid edge. Enhance the overall efficiency of your network while minimizing disruptions and safety risks that arise from the fluctuating nature of renewable energy generation. Accelerate outage restoration, seamlessly integrate emergency response and mutual-aid teams, and ensure timely, accurate information reaches customers. Facilitate communication between network devices through an operational technology message bus (OTMB), ensuring real-time integration that is secure, reliable, scalable, and cost-effective. Successfully fulfill real-time reporting and control mandates across all North American Independent System Operators (ISOs) and Regional Transmission Organizations (RTOs). By taking these steps, you can effectively future-proof your energy management strategy while adapting to evolving industry demands.

GE's Network Outage Management is a comprehensive Trouble Call and Outage Management System that plays a crucial role within the e-terradistribution suite of applications. This system enables operators to effectively handle both unplanned and scheduled network outages through a cohesive operating environment that combines Switching Operations, SCADA, Automated Metering Data, Crew Monitoring, and Real-Time Network Analysis. From the moment a fault is reported, through the stages of prediction, assigning crews, and executing restoration switching, to the eventual return to normal operations, the dispatcher utilizes a singular view of the network. Each phase of the process is supported by clearly organized information, empowering the dispatcher to manage outages efficiently while maintaining awareness of other ongoing network activities. Additionally, Grid Solutions, a branch of GE Renewable Energy, boasts a global workforce of over 13,000 employees dedicated to serving power utilities and industries around the world with a range of equipment, systems, and services tailored to their needs. This commitment to innovation and customer service positions Grid Solutions as a leader in the energy sector.

Preventing unexpected outages while swiftly addressing disturbances or emerging issues is essential. Meeting regulatory requirements and enhancing customer satisfaction can be achieved through immediate access to information and rapid restoration of service interruptions. As the grid evolves and becomes more intricate with the incorporation of distributed energy resources and storage solutions, these challenges simultaneously open doors to innovative approaches in power distribution management. The combination of smart meters, demand response systems, and distributed generation and storage—alongside advancements in grid automation—floods utility networks with data that must be adeptly managed to ensure efficient grid operations. Additionally, utilities are under increasing pressure from both regulators and customers to optimize grid performance and ensure dependable service at all times, which highlights the need for integrated management of distributed energy resources, including their monitoring, forecasting, optimization, and control. This integration not only enhances operational efficiency but also supports the transition toward a more resilient energy future.

Landis+Gyr AIM is an advanced smart metering software platform designed to streamline the collection and management of energy data for utility companies. Featuring the Gridstream Connect solution, AIM integrates smart meters with versatile communication options and powerful software capabilities. It supports multi-utility infrastructures by enabling flexible data processing and bi-directional communication with third-party devices. With its modular and open architecture, the platform easily adapts to the dynamic energy landscape. AIM automates metering tasks, validates incoming data, and unifies storage, improving operational efficiency. The system offers robust interoperability through industry standards like IEC61968-9, facilitating seamless integration with other utility systems. Trusted for decades, the software currently manages millions of metering points across EMEA regions. Utilities benefit from enhanced business processes and improved network management with this scalable solution.

The SurvalentONE ADMS platform serves as a comprehensive solution that combines supervisory control and data acquisition (SCADA), outage management system (OMS), and distribution management system (DMS) functionalities within a single, user-friendly graphical interface. It is developed on a scalable, secure, and open Windows-based platform, allowing for efficient integration and management of data from diverse sources. The ease of deployment, management, scaling, and usability of our solutions contributes to a low total cost of ownership. Recognized globally, Survalent (survalent.com) is a leading provider of advanced distribution management systems (ADMS) catering to electric, gas, transit, renewable energy, and water/wastewater utilities. With over 700 clients across 40 countries, the SurvalentONE platform has been adopted to enhance operational efficiencies, boost customer satisfaction, and ensure greater network reliability. This widespread implementation illustrates the platform's effectiveness and the trust it has garnered in various utility sectors.

Electric utilities are confronted with a range of significant challenges, including increasing regulatory demands and customer expectations for enhanced reliability and lower carbon footprints, the rise of distributed renewable energy and energy storage systems, more frequent severe weather events leading to network disruptions, and the inevitable issues stemming from an aging workforce and infrastructure. EcoStruxure™ ADMS has become a standard in the industry, utilized by 75 utility companies that collectively serve 70 million customers globally. For several consecutive years, a prominent industry analyst has acknowledged this solution for its exceptional capabilities in outage response, efficient grid operations, and effective management of distributed energy resources (DER). Our latest report delves into how emerging trends and innovative technologies influence electric distribution utilities. Additionally, we provide insights into effective strategies to confront these challenges directly and thrive in the evolving landscape. By leveraging our comprehensive network management solution, utilities can achieve more reliable, safe, and efficient energy management that meets the demands of the future. Ultimately, the ability to adapt and innovate is crucial for utilities aiming to succeed in this rapidly changing environment.

A key aspect of enhancing the efficiency of an industrial organization lies in the management of energy consumption. Utilizing smart energy metering presents an effective solution for achieving this goal. Real-time power measurement provides a continuous overview of electricity usage across residences, businesses, or specific electrical devices. Traditional electricity meters are usually calibrated based on billing standards, and periodic readings are taken to gauge energy consumption, which is then used by utility companies for billing purposes. For any organization aiming to optimize its operations, having precise data regarding energy usage is essential. Real-time monitoring of energy consumption empowers companies with immediate insights into their usage patterns. Employing smart energy metering is vital in managing the three primary factors influencing energy costs: the source of energy, the volume of energy consumed, and the efficiency of energy usage. By integrating a power meter that allows for real-time tracking, organizations can effectively monitor any energy product equipped with a measurement interface, thereby enhancing overall energy management strategies. Ultimately, this proactive approach not only reduces costs but also promotes sustainability within the industrial sector.

Merging the sturdy design and compact size of a PLC with the robust capabilities and seamless integration of the Ovation control system, this compact controller serves as a dependable automation solution that can be scaled for various power generation or water and wastewater applications requiring localized control. It enhances reliability and lowers expenses through effective and secure remote management of assets from any location. Moreover, beyond its built-in advanced applications that enhance plant performance, Ovation offers features such as integrated vibration monitoring, generator excitation control, safety instrumented systems (SIS), adaptable configurations for both small and distributed setups, virtualization, and embedded simulation tools, making it an all-encompassing choice for modern industries. This versatility ensures that it can meet diverse operational needs while maintaining high efficiency and safety standards.

Advanced Metering Infrastructure (AMI) holds the promise of revolutionizing your business operations and enhancing customer service experiences. However, conventional AMI solutions often involve costly meter data management (MDM) systems that can be expensive to deploy, operate, and maintain, while also constraining the effective use of AMI data. Utegration’s MeterData4U stands out as a next-generation AMI solution that integrates AMI and customer information systems (CIS) into a single, sophisticated, patented platform. This unification simplifies architecture and optimizes business processes, making it more cost-effective for utility companies to innovate and foster meaningful interactions with their customers. With SAP-certified integration, MeterData4U ensures a reliable investment, delivering a comprehensive perspective on metering, billing, and customer data. Moreover, it offers exceptional insights into daily operations and advanced analytical functions. By streamlining processes and reducing the need for manual interventions, MeterData4U significantly shortens the time required to address customer inquiries, improving overall efficiency and satisfaction. In this way, utilities can leverage technology to create more responsive and engaging customer service.

Onesait ADMS seamlessly merges real-time oversight and control, sophisticated distribution applications, and outage management by leveraging distributed intelligence alongside grid-edge technologies. Although numerous utilities have not yet tapped into the complete advantages of a Distribution Management System (DMS) implementation, Minsait ACS addresses this issue by providing genuine return on investment through the Onesait Advanced Distribution Management System (ADMS). Drawing on over four decades of experience in delivering essential real-time systems, Onesait ADMS incorporates advanced analytical tools to enhance network operations, alongside proven SCADA systems for effective monitoring and control, as well as integrated Outage Management that assists in tracking, analyzing, and restoring outages, ultimately leading to greater network resilience, reliability, and power quality. Furthermore, Onesait ADMS is designed to be a distributed energy resource-enabled solution, featuring a versatile architecture that empowers utilities to efficiently integrate distributed energy resources and devices located at the grid's edge. This comprehensive approach positions utilities to fully realize the potential of modern energy landscapes while ensuring a robust and reliable service for their customers.

GridEye stands as our premier digital platform for managing grid operations effectively. It provides comprehensive insights and visibility into the grid's condition and performance, which leads to minimized downtime, enhanced control, automation, health, and performance, along with better investment strategies. Over 40 grid operators globally are already leveraging the GridEye platform, as it serves as the cornerstone of authentic, data-informed grid visibility and comprehension, equipping operators with essential tools to expedite the energy transition. What exactly is GridEye? It is an integrated platform that merges hardware and software elements to harness and utilize high-accuracy, real-time data. This platform supports the operation, monitoring, analysis, automation, and optimization of any electricity distribution network. Extending to the grid's edge, GridEye generates genuine real-time data, empowering utilities with control over external systems. Additionally, it oversees device management, network operations, data handling, IoT communication, security protocols, and visualization processes, ensuring a comprehensive approach to grid management. With such capabilities, GridEye not only enhances operational efficiency but also plays a crucial role in shaping the future of energy management.

Eaton's CYME software suite for distribution systems offers sophisticated modeling and simulation tools that encompass every facet of network development, from initial planning stages to optimizing operational efficiency, protection measures, and distributed energy resource integration. This software effectively represents both medium- and low-voltage distribution feeders and associated equipment, which includes provisions for distributed energy resources and substations. It facilitates comprehensive analysis, task scheduling, and visualization to support system expansion and asset upkeep. Users are empowered to create specific applications for distribution capacity studies, network optimization, as well as contingency and reliability assessments. The software's capabilities can be further enhanced through automation and tailored scripting options. Additionally, its precise design and modeling tools enable users to construct overarching views by integrating connected HV/MV substations and sub-transmission networks, which can be visualized on geo-referenced maps, offering a more realistic representation of the network. Overall, this multifaceted approach ensures that utilities can effectively manage their distribution systems while adapting to evolving energy demands and technologies.

Managing the grid has increasingly become a daunting task each day. The distribution network is evolving into a more dynamic system, leading to greater complexity and an ever-growing influx of data that utilities must comprehend and manage. GE’s DER-aware ADMS transcends the limitations of traditional SCADA, DMS, and OMS systems, offering advanced software for the secure and efficient management of the distribution grid. Our innovative solutions enhance reliability, productivity, and efficiency through a modular design, adaptive algorithms, and predictive analytics, all complemented by an exceptional user experience. GE’s ADMS software is designed to assist our customers as they transition toward predictive and self-sufficient operations, culminating in an optimized distribution grid. By facilitating next-generation control and optimization, GE’s DER-aware ADMS empowers electric utilities to fulfill customer demands for a dependable and resilient distribution network. This comprehensive solution integrates key functions, including Distribution Optimization, Outage Response, and DER Orchestration, ensuring a seamless connection across all operational areas. As a result, utilities can better navigate the complexities of modern energy distribution.

CUSI provides worldwide customer information systems, utility billing, customer web portals, accounting, and work asset management. CUSI also develops, implements and supports a wide range of technology solutions to manage the operational needs of local governments and utilities. CUSI's Windows and SQL applications are used by over 1,100 water, gas, electric and waste management companies to meet their operational requirements.

ADMS serves as a comprehensive solution for distribution management, assisting utilities in addressing their daily operational challenges. It equips them with essential tools to enhance the secure and efficient functioning of sub-transmission, as well as medium and low voltage distribution systems. This platform offers integrated features such as real-time monitoring, control mechanisms, network analysis, optimization, and outage management. By effectively overseeing their distribution assets, utilities can better navigate the ever-evolving landscape of distribution systems, thereby enhancing reliability and mitigating outage impacts. Built on a Service Oriented Architecture (SOA), ADMS promotes interoperability and expands functionality across a diverse array of smart grid solutions. Furthermore, advanced network applications furnish operators with essential analytical tools, empowering them to make well-informed decisions while effectively managing the network's complexities. Consequently, the implementation of ADMS can significantly transform the operational capabilities of utilities in the modern energy ecosystem.

In today’s mobile-driven age, it’s essential to provide enhanced options for your retail clientele, as customers increasingly anticipate high-quality service. PowerManager® is an extensive software solution that empowers users to manage a wide variety of functions, such as payroll processing, inventory management, billing, accounts receivable, general ledger tracking, accounts payable, budget forecasting, and numerous additional capabilities. The remarkable EasyClerk® serves as a major time-saver by generating bills for water, sewer, waste management, and contracted services, allowing users to condense an entire week’s worth of billing tasks into just one day. This software not only customizes billing statements, courtesy notifications, and meter sheets but also organizes the printing of bills in route book order or based on various criteria like alphabetical order, zip codes, mailing pull codes, or carrier routes. Additionally, the Service Order feature efficiently manages and tracks service requests electronically, leading to heightened efficiency and greater customer satisfaction as fewer tasks are overlooked. In a world where speed and accuracy are paramount, adopting such robust tools can significantly elevate the customer experience and streamline operations.

Fluentgrid MDMS empowers utility companies to maximize the benefits of meter data throughout their operations by effectively managing data sourced from meters and various devices within the smart-grid framework. The system efficiently loads, validates, structures, and stores this data, ensuring it is readily available for both internal and external downstream systems utilized by the utility. It encompasses essential features for Validation, Estimation, and Editing (VEE), along with capabilities for aggregations, event subscriptions, bill determinants, and the implementation of AMI rollout processes. As a genuine commercial off-the-shelf (COTS) solution, Fluentgrid MDMS can be swiftly integrated with leading meter head-ends in selected markets. The platform operates in real-time, allowing it to pinpoint anomalies, uncover inefficiencies, anticipate future demand, and issue automated alerts and notifications that facilitate timely problem resolution. This comprehensive approach not only enhances operational efficiency but also significantly improves customer satisfaction by ensuring accurate billing and service delivery.

TrueBill enhances your operational efficiency by enabling you to eliminate unnecessary workarounds, excessive open tabs, and repetitive data entry when managing tasks and retrieving information. It boasts scalability and offers seamless integration with many top-tier financial and asset management systems, maximizing your productivity. Designed using cutting-edge platforms, our innovative solution ensures that you leverage the latest advancements in technology for optimal performance. This provides you with essential functionality for peak operations, the adaptability to respond to evolving needs, and comprehensive support when required. Additionally, you can import and analyze meter readings, which include valuable usage data such as peaks and lows, rollover information, and any anomalies, allowing you to issue service orders as needed to maintain efficiency. Using TrueBill ultimately empowers you to manage resources more effectively and respond swiftly to any operational challenges that arise.

Utilities are undergoing significant transformations, and customer expectations are shifting alongside these changes. This evolution is fueled by advancements in smart grid technology, enhanced mobility, and new demands from customers regarding their interactions with utility providers. Many Customer Information Systems (CIS) have found it challenging to keep pace with these evolving needs, often hindered by outdated technology. Furthermore, the consolidation of CIS vendors in the market has stifled competition, leading to increased costs and limited options for utilities. SpryPoint is poised to shake up the industry by introducing the first enterprise CIS designed entirely for cloud delivery as a service. SpryCIS aims to meet the unique challenges that modern utilities encounter, ensuring they can effectively adapt to the demands of today’s landscape. With this innovative solution, utilities can finally access a system that is both modern and responsive to their needs.

MECOMS Meter Data Management (MDM) emphasizes the importance of data integrity while managing the overwhelming influx of information. This comprehensive MDM solution addresses every element of meter data gathering, verification, and computation, transforming unprocessed meter readings into trustworthy consumption statistics. MECOMS facilitates bidirectional communication with smart meters, efficiently handling significant amounts of smart metering data. Additionally, it incorporates Automatic Meter Reading (AMR) as a fundamental feature. The system is capable of seamless integration with pre-existing infrastructures like MV90 and also has native communication with various automatic meters. MECOMS is equipped to gather metering data from multiple channels, allowing end customers to submit their index readings through a self-service portal. Meanwhile, our smart data application server enables direct acquisition of smart metering information either from the meter itself or through an integration process. Furthermore, the platform supports the creation of routes for meter readers, enabling them to collect readings directly in the field, thus enhancing operational efficiency. This ensures that organizations can maintain accurate data while meeting customer needs effectively.

Discover the ultimate tool for energy professionals with Genability Signal® Data Explorer™, a self-service web application designed to meet all your needs without any unnecessary features. This platform keeps you informed about the latest electricity tariffs and enables you to calculate costs with remarkable precision, eliminating the hassle of searching the internet and ensuring you maintain high accuracy. Impress both customers and colleagues alike with its user-friendly interface, which belies its robust functionality; it's a powerful, data-driven tool recognized as the most precise and adaptable rate engine available. The Explorer provides comprehensive line item details for every tariff and rider, including essential aspects such as eligibility criteria, optional electives, exact time-of-use data, and all other information required for bill-level accuracy. Boasting the best coverage across the USA, Canada, and Mexico, we monitor tariff updates so you can focus on your work, with most changes reported within a day of receiving them, and many utilities providing advance notifications. Whether managing monthly peak demand, time-of-use structures, reactive demand, or intricate ratchet scenarios, our application equips you to handle it all effortlessly and efficiently. With Genability Signal® Data Explorer™, you can take control of your energy management like never before.

The READi™ System enhances operational excellence through its comprehensive workflow management capabilities, which are tailored to fit seamlessly with your unique business operations. Furthermore, it encompasses essential customer data and relationship management tools that empower you to cultivate stronger and more lucrative connections with your clientele. Delivering exceptional customer care hinges on the ability to provide top-notch service, and the READi™ Express, a web-based CRM platform, equips your organization with the necessary resources to elevate customer service standards while simultaneously boosting efficiency and profitability. Notably, the user interface is regarded as the finest in its field. The READi™ System streamlines the customer enrollment process by simplifying key tasks such as order entry, work order initiation, customer notifications, and initial billing procedures, resulting in enhanced operational efficiency. As a result, organizations can foster a more positive customer experience that can lead to increased loyalty and retention.

The cloud-based BEACON Software as a Service (SaaS) provides a comprehensive solution for utility management and consumer engagement, addressing needs such as meter reading, proactive exception management, and detailed reporting. Leveraging advanced ORION endpoints, the BEACON SaaS captures interval meter reading data through various communication technologies, including cellular, fixed networks, and mobile methods, delivering 15-minute interval data as frequently as four times a day. This system offers in-depth analytics and a complete overview of the water utility and metering system efficiency. Users benefit from instant access to metering data and system alerts through a user-friendly interface that features extensive custom reporting options. Additionally, it promotes proactive exception management by sending timely alerts and real-time notifications to quickly address operational and customer service challenges. With APIs that facilitate easy integration with customer information systems (CIS), billing processes, and other utility platforms, BEACON SaaS stands out as a flexible cloud-based solution. Ultimately, its design not only enhances operational efficiency but also improves customer satisfaction through effective engagement strategies.

AutoGrid offers a comprehensive suite of applications designed for flexibility management that empowers utilities and energy service providers to create advanced energy networks that are compatible with renewable resources by effectively managing and optimizing distributed energy resources in real-time while also engaging customers, improving reliability, and unlocking new revenue opportunities. In today's unpredictable environment, where energy supply and demand can fluctuate unexpectedly, the essential strategy for achieving balance lies in leveraging data to adapt to the dynamic nature of energy. With three specialized applications targeting key flexibility scenarios, AutoGrid Flex™ taps into the vast data available through the Energy Internet to maximize the value derived from all distributed energy resources. Additionally, the platform provides an intuitive front-end customer experience, while AutoGrid Engage™ features a fully customizable interface that seamlessly integrates with other corporate web systems and allows for complete incorporation of distributed energy resources. This holistic approach not only enhances user engagement but also drives innovation in energy management.

SOFTWater, recognized as the foremost utility billing software in the industry, effectively addresses various challenges faced by utility offices while eliminating manual tasks and minimizing errors. Created by Intedata Systems, this software features intelligent document management, customizable automation, and strong integrations that allow users to efficiently manage billing for water, sanitation, sewer, gas, and electricity services. By utilizing the automation discounts provided by USPS, users can streamline their operations. The software processes customer addresses, ensuring they are verified against the most current postal service database and generating necessary reports. With its integrated CASS utility, SOFTWater simplifies the process of sending and receiving address data, and it even provides reminders for when to submit files for processing again, ensuring that users stay organized and timely in their operations. This comprehensive approach not only enhances efficiency but also significantly reduces the likelihood of costly errors in billing.

Innowatts’ software-as-a-service platform revolutionizes the way energy suppliers comprehend and cater to their clientele. By harnessing artificial intelligence and insights derived from over 43 million global meters, we empower energy retailers, utilities, and grid operators to access meter-level data, gain a deeper understanding of their customers, and enhance business processes through automation and intelligence. This results in a more dependable grid, increased profitability, improved customer satisfaction, and a pathway to a sustainable energy future. Our system captures data directly at the meter level, effectively closing the gap between energy providers and their customers, as well as ratepayers. We gather usage statistics as frequently as every 15 minutes, offering unparalleled data for more accurate customer insights. The backbone of our platform is advanced AI and machine learning technology, which delivers business intelligence that facilitates superior decision-making. Additionally, our AI-driven platform streamlines the optimization of Distributed Energy Resources (DER) to accelerate the energy transition, solidifying Innowatts’ position as a leader in the global AI-enabled SaaS market. By continuously adapting to the evolving energy landscape, we ensure that our clients remain at the forefront of innovation and customer service excellence.

Advanced Distribution Management System must provide flexible solutions to address the core requirements of the new digital grid. It must be able to provide resilience and reliability to the network, as well as the scalability and intelligence to intelligently and proactive assess the outcomes of operations and contribute to new requirements to minimize asset cost and optimize the network. ETAP ADMS is an intelligent and robust decision-support platform that uses a unified Digital Twin (electrical network) and a collection geospatial-based distribution system applications. This allows for reliable and secure management, control, visualization, optimization, and optimization of small to large distribution networks and smart grids. Integrated electrical asset information, network connectivity and visualization. Predictive analysis for future and what-if conditions. Advanced decision support analysis and adaptive optimization applications.

For three decades, VertexOne has been empowering utilities and energy firms throughout North America to undergo digital transformation and refine their business processes. Our range of solutions encompasses the entire meter-to-cash journey, enhancing both customer and employee experiences. Whether you're looking to adopt impactful customer engagement strategies, upgrade your billing and customer information systems, or harness the advantages of automation and data analytics, VertexOne is your go-to partner. Our products are versatile, capable of functioning as part of an all-encompassing meter-to-cash platform or as independent solutions within your existing technology framework. In the realm of information technology providers, having experience is paramount. With an extensive selection of utility technology offerings, VertexOne provides ideal solutions for utility and service organizations of any scale. Over the years, we have consistently supported utilities and energy providers in effectively serving their communities, solidifying our commitment to excellence in the industry. As we continue to innovate, our focus remains on delivering exceptional value to our clients.

Introducing a comprehensive customer information system that facilitates the management of utility billing, accounts receivables, and meter tracking. This innovative software simplifies utility billing processes such as setting up new customers, entering or interfacing meter readings, making edits, and generating invoices. Enhance the management of customer receivables and payment processing to optimize efficiency. The system provides valuable insights that aid in forecasting cash flow, addressing delinquent accounts, and generating financial reports. It also ensures efficient meter inventory management and vigilant monitoring of meter data. This application diligently records individual meter information, testing histories, and past records. In addition, it allows for the seamless management of customer service orders, fully integrated with your customer information system (CIS). This integration streamlines service dispatch, fosters collaboration across departments, and enhances customer relations through real-time access to service order data. By overseeing customer service delivery and managing facilities with a unified management tool, you can improve operational efficiency and customer satisfaction significantly. This system is designed to adapt to the evolving needs of utility management, ensuring that you remain at the forefront of customer service excellence.

Tailored specifically for organizations that interact directly with clients, this system allows for the customization of billing and payment structures to align with the distinct requirements of each entity. You can adjust and establish billing rates for various intervals and payment deadlines. Additionally, it facilitates the setup and monitoring of overdue contract and loan payment agreements with clients. The system is also capable of generating penalties or service orders while providing printed notices for delinquencies and service interruptions. Customer Inquiry enables access to comprehensive information about clients, locations, meters, deposits, billing, contracts, loans, and historical data. To streamline the management of real and personal property taxes and their associated payments, Property Tax Collection offers a simplified solution. With advanced scalability, this module can effectively cater to the diverse demands of any organization, and its master property control feature enhances the efficiency of managing interactions across multiple tax collection procedures. This robust system ensures that organizations can maintain accurate financial records while fostering better relationships with their customers.

Our advanced utility billing solution is developed from three decades of customer insights and offers a comprehensive billing service suitable for utilities of any scale. Hosted in the cloud, our billing system eliminates concerns about desktop compatibility, server upkeep, or local data backups. Being web-based means you can access it from virtually any location—whether at work, traveling, or at home. You can easily launch the system on any device equipped with a web browser and internet access. The platform allows for seamless importation of reads from any make of drive-by or fixed-based reading systems. It is engineered to accommodate the latest technologies from leading meter manufacturers. Additionally, the integrated paperless billing feature enables customers to log into their personal online portal where they can view bills, modify contact details, and make payments electronically. Payments are processed automatically in real time, instantly reflecting in customers' accounts, providing them with convenience and efficiency. This system not only enhances user experience but also streamlines utility management for providers.

inHANCE offers the leading software ecosystem designed for water and sewer utilities, with optional components tailored to fit every utility. We have a suite of products that are easy to use, ranging from your core billing system to Mobile Workforce Management solutions and a web portal for your customers to view and pay bills, change their account info, and receive communications from your office. As a part of the Harris Utilities ecosystem you also get access to a host of complementary products at discounted rates, and you can be confident that you will always have support with our unique "Software for Life" policy.

As the world evolves at an unprecedented speed, utility companies must reconstruct their operations to align with sustainable practices. Gentrack delivers cutting-edge cleantech solutions to prominent utilities globally, partnering with major energy and water providers as well as agile challenger brands to redefine the essence of utility services. Our commitment to fostering a positive impact drives us to empower these companies to innovate, enhance customer satisfaction, and ensure profitability. By exploring our diverse portfolio, it becomes clear that utilities aiming for transformation require reliable technologies and trusted partnerships. In this rapidly changing landscape, Gentrack stands out as a pivotal ally for utilities aspiring to embrace a greener future.

The digital utility platform serves as Engineering's cloud-based solution tailored for various sales and distribution operators within the gas and electricity sectors, drawing on our extensive knowledge accumulated over a decade regarding essential market processes. Net@Suite stands out as the perfect choice for professionals in fields such as integrated water distribution, district heating, waste management, and public lighting. This comprehensive, interconnected, and smart platform addresses both traditional internal efficiency requirements and emerging digital business needs, all through our Net@Suite offering, which is part of our broader framework of digital technology services. Additionally, Net@Suite introduces cutting-edge payment models tailored for the utility sector, employing a modular strategy that adapts to market demands. Furthermore, it enables operators of plants and transmission infrastructure to utilize Augmented and Virtual Reality (AR, MR, VR) technologies to conduct guided operational procedures effectively, enhancing overall productivity and safety in utility management.

Cogsdale Customer Service Management (CSM) allows businesses to efficiently merge high-quality customer relationship management (CRM) with their everyday operational needs. Specifically designed to meet the intricate billing demands of municipalities and utility providers, Cogsdale CSM enhances operational efficiency, reduces expenses, and ensures top-notch service delivery to clients. This comprehensive solution empowers users to manage service orders, access information about active connections and payment histories, as well as establish payment plans. Additionally, Cogsdale provides a state-of-the-art customer information system featuring modules for financial management, distribution, utility billing, customer relations, work oversight, project coordination, and procurement. The suite is further expanded with features like interactive voice response, document management systems, payment kiosks, and online credit verification. Since its inception in 1997, Cogsdale has been committed to delivering robust and integrated information solutions tailored to the needs of its clients. This dedication to innovation ensures that businesses can adapt and thrive in an ever-changing environment.

Boosting customer satisfaction, driving revenue growth, and streamlining business operations are all within reach. Leverage the extensive capabilities, outstanding user experience, and versatile configuration options provided by CIS Infinity: automate tedious tasks, transition from paper-based methods to digital solutions, and enhance your revenue flow without incurring high customization costs. With CIS Infinity’s intuitive interface and integrated tools, you can access essential data and information precisely when you need it, ensuring top-notch customer service. Say goodbye to costly coding projects by utilizing the advanced configuration options available in CIS Infinity. Easily and swiftly adjust rules, rates, and actions as new needs arise. Effectively manage and streamline your utility operations with digitized systems that allow you to concentrate on your core business. With a proven track record of 25 years, over 150 successful implementations, and a team of industry experts, we stand as your reliable technology partner for ongoing success. Our commitment to innovation ensures that you will always have the support you need to thrive in a competitive landscape.

UMAX offers a suite of contemporary, customizable solutions for Customer Information Systems (CIS), Customer Relationship Management (CRM), and Asset and Field Services Management, all tailored for utility companies and built on the robust Microsoft Dynamics 365 framework. Our offerings enhance everyday operations by leveraging automation and customizable workflows, all backed by meaningful analytics and data that can be acted upon. By implementing automated procedures, simplifying user interactions, and providing customer self-service options, organizations can achieve greater efficiency and significantly reduce service costs. Gain deeper insights into customer behavior through comprehensive omni-channel capabilities that enable proactive management of customer satisfaction. Optimize your business operations with our adaptable, highly configurable modular platform that effortlessly integrates with third-party systems. Harness the full potential of your utility data by utilizing the advanced features of the Microsoft platform, empowering your organization to thrive in a competitive landscape while simultaneously enhancing the customer experience.

A billing application designed specifically for companies that provide water services on a metered basis effectively manages both commercial and residential sectors. This versatile application supports both manual and automated meter readings, allowing for both batch and individual input of meter readings. Additionally, it features automated bill generation with email delivery capabilities, while also keeping a detailed history of water consumption for each customer. Users can conveniently track their water usage over time, making it a comprehensive solution for water billing management.

Energy companies face the significant responsibility of delivering efficient, cost-effective, and sustainable energy solutions for the communities they serve. Uplight is enthusiastic about playing a pivotal role in this endeavor. By bridging the gap between energy providers and their decarbonization objectives, Uplight offers a comprehensive platform that facilitates the engagement, activation, and management of customer energy consumption. Collaborating with over 80 leading electric and gas utilities globally, we bring unparalleled expertise, innovation, and scale to the table. Uplight encourages energy providers to craft more innovative solutions to help them meet their sustainability targets. Our collaborative approach is designed to guarantee success, as we share the common goal of promoting more affordable and cleaner energy options. Achieving this ambitious goal is challenging, but united, we can make it happen. Moreover, Uplight takes pride in being a certified B corporation, representing the highest standards for businesses committed to fostering a more inclusive and sustainable economy. In pursuit of these ideals, we have set an ambitious environmental target to cut down CO2 emissions by over 100 million metric tons, showcasing our commitment to a better future for all. Together, we strive to transform the energy landscape for generations to come.

Effectively oversee millions of smart meters with ease. The IoT platform serves as a multi-utility Head End System (HES), facilitating the management and oversight of extensive and intricate smart metering networks. In terms of Meter Data Management (MDM), the platform delivers processed meter data to support upstream business operations, including billing applications. By integrating Head End System (HES) with Meter Data Management (MDM) into a unified system, organizations can eliminate data duplication and realize financial efficiencies. This IoT platform is compatible with a range of utilities, including electricity, water, gas, heat, and cooling, and is equipped to communicate with both residential and industrial meters. We offer seamless capabilities for over 200 distinct types of smart meters and various other devices. Take advantage of an open solution that accommodates any communication technology. The IoT platform is designed to gather new data from connected smart meters every 15 minutes, with the potential for even more frequent data collection depending on specific requirements. This advanced system ensures timely and accurate insights, enhancing overall utility management.