Opsgenie Description

Remain vigilant and proactive in managing all Development and Operations incidents. Promptly inform the appropriate personnel, minimize response time, and prevent alert fatigue. Opsgenie serves as a contemporary incident management solution, guaranteeing that significant incidents are not overlooked and that the right actions are executed swiftly by the designated team members. The platform collects alerts from your monitoring tools and custom applications, organizing each notification by relevance and urgency. On-call schedules are established to ensure that the appropriate individuals are alerted through various communication methods, including phone calls, emails, SMS, and mobile push notifications. If an alert goes unacknowledged, Opsgenie automatically escalates the situation, ensuring that the incident receives the necessary focus and intervention. Take advantage of an instant free trial to explore its capabilities. By utilizing Opsgenie, teams can enhance their incident response strategy and foster a more efficient operational environment.

Pricing

Pricing Starts At:
$9 per user per month
Free Version:
Yes
Free Trial:
Yes

Integrations

Reviews - 6 Verified Reviews

Total
ease
features
design
support

Company Details

Company:
Atlassian
Year Founded:
2002
Headquarters:
Australia
Website:
www.opsgenie.com

Media

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Product Details

Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Opsgenie Features and Options

Incident Management Software

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Website Monitoring Software

Availability Testing
Event Logs
Event-Based Notifications
FTP Monitoring
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Transaction Monitoring
Uptime Reporting

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Log Management Software

Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Network Monitoring Software

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

DevOps Software

Approval Workflow
Dashboard
KPIs
Policy Management
Portfolio Management
Prioritization
Release Management
Timeline Management
Troubleshooting Reports

Application Performance Monitoring (APM) Software

Baseline Manager
Diagnostic Tools
Full Transaction Diagnostics
Performance Control
Resource Management
Root-Cause Diagnosis
Server Performance
Trace Individual Transactions

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Business Continuity Software

Backup Log
Backup Scheduling
Compression
Continuous Backup
Encryption
Incremental Backup
Local Server Options
Multiple System Support
Remote Server Options
Secure Data Storage
Web Access / Restoration

Opsgenie Lists

Opsgenie User Reviews

Write a Review
  • Name: Anonymous (Verified)
    Job Title: Paralegal
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Opsgenie is Genius!

    Date: Feb 04 2021

    Summary: This is a great program to use if you want to ensure that IT problems are taken care of with ease. The layout is easy to navigate and make sure those IT issues are handled promptly. The highest price is only $29.00 per month. What a deal!

    Positive: 1. Ensures critical issues are resolved before they affect the company.
    2. Alerts are centralized in one easy to read location.
    3. Low price.

    Negative: I cannot think of any cons with this one, but if I had to list something, they could be a little more creative with their logo to make it stand out a little more.

    Read More...
  • Name: Jason L.
    Job Title: Entertainer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Gives Me Peace of Mind

    Date: Jan 24 2021

    Summary: I especially liked the reporting and analytics. It lets you see in an eyeful how you're handling things. I also like how Opsgenie integrates with programs that I already use.

    Positive: Once you have the alert rules in place, you can sleep well at night knowing that you'll get an alarm if anything is wrong. That's a big deal for worry worts like me.

    Negative: It was a little techy for my skill set, but they give me all the help I needed.

    Read More...
  • Name: Amy S.
    Job Title: Assistant Principal
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Service is Always On

    Edited: Nov 24 2020

    Summary: My experience has been a positive one. For not being a very "techy" person this is user friendly and easy to integrate into my daily work life.

    Positive: I am able to centralize alerts and notify the right people at the right time. Since starting to use Opsgenie, I have yet to miss a critical alert.

    Negative: I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately. I highly recommend using the trial if you are having any second thoughts.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Designer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Great Alert Tool

    Date: Mar 14 2021

    Summary: Great! Its only about 30 so I think it is worth the cost for the tool. I don't think that it works for mobile but its also not that bad.

    Positive: I found this very useful when people are trying to message me or call me. This is great when I am busy doing other things but I am still kept up-to-date and notified.

    Negative: I did not find anything bad about it, I really enjoyed this!

    Read More...
  • Name: Afsana K.
    Job Title: Back End Developer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Streamlined Alert Tool.

    Date: Feb 17 2021

    Summary: Overall, Opsgenie is a great tool with many useful functionalities and can best be used as an alerting tool. The only con is that it cant be integrated with a smartphone.

    Positive: -It is versatile and has a lot of features, and can be used in many ways. It can be used as a primary resource for alerting across DevOps.
    -You can keep track of outages, bugs, and incidents to keep the teams in the loop for better productivity.
    -It can handle multiple team integration and allows for the merging of tasks.

    Negative: -The major con or limitation I found in Opsgenie is that it cant be integrated with your smartphone. If they add this feature, the workflow will become better.

    Read More...
  • Name: Mohd T.
    Job Title: Full Stack Developer
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    The Best Alerting Tool.

    Date: Feb 03 2021

    Summary: Overall, OpsGenie can be beneficial across several departments in an organization because of its features and low learning curve.

    Positive: -It is packed with features like the ability to rotate quickly, disable, enable makes the coordination on call very simple.
    -It provides great details of log and incoming call reports.
    -It has a great Graphical User Interface and is very simple to use.
    -The whois on-call feature and integration with other apps like Slack comes very handily.

    Negative: -The mobile app is not as good as the website in terms of GUI.
    -The command given to the admin is very less.

    Read More...
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