• Name: Anonymous (Verified)
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    OKX Is my Go To Platform to Diversify my portfolio

    Date: Aug 10 2023

    Summary: Overall, I am impressed especially with the EARN products of OKX! WELL DONE!!!! Keep on looking for more potential product derivatives for your customers.

    Positive: OKX has offered products that are well suited to my risk requirement, appetite and capacity. OKX has allowed me to diversify my portfolio.. I particularly like the dual investments, SharkFin investment and other permutations on assessing future price action and putting my stake based on what I know may occur. I also use OKX referral and have earned mystery boxes already. In fact, the SHIBA tokens that I got from my mystery boxes already is worth +100usdt after I staked it soon as I got them for free!

    Negative: Just some of the new coins are not often available.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    We're delighted that you've found our products well suited to your risk preferences and that they've allowed you to diversify your portfolio effectively. It's great to hear that the dual investments, including the SharkFin investment, have provided you with valuable opportunities to assess future price actions and make informed decisions. We're glad you've been making the most of our referral program and have already earned mystery boxes. The success you've had with staking the SHIBA tokens you received from these boxes is fantastic news, and we're pleased to have played a part in your success. We understand your concern about the availability of new coins at times. Our team is actively working to expand our offerings and enhance the availability of new coins for our users. Your overall assessment of OKX is heartening, and we're thrilled that our EARN products have left a positive impression. We're committed to continually seeking and developing new potential product derivatives to provide our customers with innovative opportunities in the world of crypto. Thank you for choosing OKX and for your valuable feedback. If you have any more insights, suggestions, or questions in the future, please don't hesitate to reach out. We're here to ensure your experience remains exceptional.
  • Name: Anonymous (Verified)
    Job Title: Freelancer
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Smooth, fast and secure Transacations

    Date: Aug 10 2023

    Summary: I can say that the platform itself is highly recommendable. Beside the simplicity of the UI makes it easy to use and to navigate for what you looking on the app. Two thumbs up 👍👍

    Positive: I like how fast the transaction I’ve made on this platform. Also the security features is very well recommended. User interface is beginner friendly and good for beginners in crypto like me. Recommendable apps for beginner as well for those pro crypto enthusiast.

    Negative: As of now I don’t have much to dislike with this platform. Like I said it’s easy to use and navigate.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    We're delighted that you've found our transaction speeds to be fast and that our security features have met your expectations. It's great to know that our user interface has been beginner-friendly and beneficial, particularly for newcomers to the world of crypto like yourself. We're pleased to hear that you haven't encountered any significant issues or dislikes with our platform. Our goal is to provide a seamless and user-friendly experience, and we're glad that it's been reflected in your usage. Your overall assessment that our platform is highly recommendable is truly encouraging. We're glad that the simplicity of our user interface has contributed to an easy and navigable experience for you. Your positive feedback serves as a motivation for us to continue delivering a user-centric platform. Thank you for choosing our platform and for your kind words. If you have any more insights, suggestions, or questions in the future, please feel free to reach out. We're here to ensure that your experience remains positive and rewarding.
  • Name: Jigyoung P.
    Job Title: Student
    Length of product use: 6-12 Months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Love the platform

    Date: Aug 10 2023

    Summary: Best CEX ever used. Easy to interact interface with ease to make sub account allows me to manage my money better.

    Positive: To outline some of the things that i love about OKX are:

    Crypto bots
    Sharks fin
    Many earn options
    And nice UI/UX

    Negative: Have to KYC. But I'm not mad about it because it's a centralized exchange after all and has to comply with laws.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    We're glad to know that you're enjoying features like our Crypto bots and Shark Fin investment, along with the diverse range of earn options available. Our UI/UX design is aimed at making your experience seamless and enjoyable, and we're pleased that it has contributed to your positive experience. Your understanding of the KYC (Know Your Customer) requirement is greatly appreciated. As a centralized exchange, adhering to regulations is vital for maintaining a secure and compliant platform. We're glad that you recognize the necessity of such measures. We're honored by your assessment of OKX as the best centralized exchange you've used. The user-friendly interface and sub-account feature's ease of use enabling better financial management are aspects we're proud to offer. Your endorsement fuels our commitment to delivering a top-notch trading experience. Thank you for being a part of the OKX community and for sharing your thoughts. If you have any more insights, suggestions, or questions in the future, please don't hesitate to reach out. We're here to ensure that your experience remains exceptional.
  • Name: Wang L.
    Job Title: Banker
    Length of product use: 6-12 Months
    Used How Often?: Weekly
    Role: User
    Organization Size: 1,000 - 4,999
    Features
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good website

    Date: Jul 22 2021

    Summary: I use OKEx as my most trustable exchange, there are lots of coins to choose from and it is always up to date.

    Positive: I like how everything is clear.

    Negative: Need more localized campaign or events.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    We appreciate your feedback and are glad to hear your thoughts on your experience with OKX. We're pleased to know that the clarity of our platform is something you appreciate. Providing a clear and transparent experience is essential for us, and we're glad that it's reflected in your usage. Thank you for your feedback regarding localized campaigns and events. We value your input and are always looking for ways to enhance our offerings and provide tailored experiences for our users. We're honored to be regarded as your most trustable exchange. Offering a wide range of coins and maintaining up-to-date information are integral parts of our commitment to providing a reliable trading environment. Your trust is a testament to our dedication to delivering a high-quality service. Thank you for being a valued member of the OKX community. Should you have any further insights, suggestions, or inquiries in the future, please feel free to reach out. We're here to ensure your experience remains positive and rewarding.
  • Name: Anonymous (Verified)
    Job Title: Partner
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Decent product with great liquidity

    Date: Sep 08 2023

    Summary: Decent 4/5.
    OKX is a great product and with amazing crazy liquidity.
    It has a simple UI/UX.
    Lot of options for setting.

    Positive: OKX is a great product and with amazing crazy liquidity.
    It has a simple UI/UX.
    Lot of options for setting.

    Negative: Some of the great features missing.
    Trade history is non standard.

    Read More...
    OKX Company Response
    Date: Sep 16 2023
    Thank you for your feedback and positive comments about OKX! We're delighted to hear that you find our platform to be a great product with excellent liquidity. It's also wonderful to know that you appreciate the simplicity of our UI/UX and the wide range of options for customization. Regarding the areas for improvement, we value your input. If there are specific features you'd like to see added or enhancements you think would be beneficial, please feel free to share them with us via email at support@okx.com. Your feedback helps us make OKX even better. We're pleased to have you as a user and look forward to continually improving our platform to meet your needs. If you have any more thoughts or questions, don't hesitate to reach out. Your satisfaction is important to us! 🚀🌟
  • Name: Ahmet Gökhan Ç.
    Job Title: Finance
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Alert when order is executed

    Date: Sep 08 2023

    Summary: I expect the number of coins to be traded to increase. I also want objection processes to be resolved faster on the P2P platform.

    Positive: The fact that the stop loss orders entered in futures transactions are realized very quickly, the features of the P2P platform are very advanced compared to the similar ones.

    Negative: Lack of a sound or alert notification feature when the order we enter in spot or futures transactions is executed.

    Read More...
    OKX Company Response
    Date: Sep 16 2023
    Thank you for your valuable feedback. We're pleased to hear that you appreciate the quick execution of stop-loss orders in future transactions and find our P2P platform's features advanced compared to others. Regarding your suggestion for sound or alert notifications when orders are executed in spot or future transactions, we'll certainly consider this to enhance the user experience. We understand your expectations for an increased variety of coins to trade and faster resolution of objection processes on the P2P platform. Your feedback helps us improve, and we'll work on addressing these aspects to provide you with an even better experience. If you have any more suggestions or questions, please feel free to share them with us via email at support@okx.com. Your input is highly valuable to us, and we're committed to continually enhancing our services.
  • Name: Anonymous (Verified)
    Job Title: Architect
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Platform with trajectory

    Edited: Aug 11 2023

    Summary: In general, I use it from the wallet, holding and staking various tokens and some trading, I have also tried the "bot grid", which gave me some good results, but very low for what I expected.

    Positive: Many options for all kinds of situations, spot trading, futures, margin, simple conversions, staking, bots, p2p, loans, web3, wallet, etc. lots of features at last.

    Negative: That they have not notified that they delisted a token that I had, which I discovered when I put "withdraw", a legend appeared that said that I have assets to withdraw, because they did not give more support for such.
    Another thing, the P2P does not seem very polished, it is not competent to operate in $ARS, and the rest of the site lacks a lot of translation.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    Thank you for sharing your insightful feedback. We're pleased to hear that you've explored and utilized a variety of features across our platform, from spot trading to staking, bots, and more. Your positive experience with our extensive range of options is wonderful to know. We apologize for any inconvenience caused by the lack of notification regarding the delisting of a token. Your feedback is important, and we'll strive to enhance our communication in such situations. We also appreciate your input about the P2P experience and translation. Your observations about $ARS compatibility and the need for improved translation are noted. We're continuously working to refine these aspects to provide a better experience for our users. Your overall assessment reflects a diverse usage of our platform, from wallet and staking to trading and experimenting with the "bot grid." Your insights are invaluable as we work to optimize our services. We appreciate your support and understanding. If you have further feedback or questions, please don't hesitate to reach out. Your input helps us improve and tailor our offerings to better suit your needs.
  • Name: Anonymous (Verified)
    Job Title: Data Manager
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Love this exchange

    Edited: Aug 10 2023

    Summary: My experience using OKX has been positive. The wide range of cryptocurrencies and advanced trading options cater to different needs. High liquidity is advantageous, but occasional interface complexities can be challenging. Security measures are reassuring, though withdrawal history has raised concerns.

    Positive: OKX Advantages: Diverse cryptocurrencies, advanced trading, high liquidity, robust security, subaccounts, fiat support, user-friendly interface, mobile app convenience, global presence, staking & earn options, regular updates.

    Negative: Regulatory uncertainty, complex trading options, variable liquidity, market manipulation risk, limited fiat choices, and some geographic restrictions.

    Read More...
    OKX Company Response
    Edited: Aug 19 2023
    Thank you for sharing your detailed feedback about your experience with OKX. We greatly value your insights, as they help us understand both our strengths and areas for improvement. We're pleased to know that our diverse range of cryptocurrencies, advanced trading options, high liquidity, robust security measures, subaccounts, fiat support, user-friendly interface, mobile app convenience, global presence, staking & earn options, and regular updates have positively contributed to your experience. We appreciate your honest feedback regarding areas that warrant attention. Regulatory uncertainty is an industry-wide challenge, and we're actively working within the evolving landscape. Complex trading options, variable liquidity, and market manipulation risks are areas where we're committed to providing clearer guidance and transparency. We understand that limited fiat choices and geographic restrictions can impact user experience and will continue to explore opportunities to expand offerings. Your overall positive experience is gratifying. Our commitment to offering a wide range of cryptocurrencies and advanced trading options aligning with diverse needs is a key aspect of our service. We're glad that high liquidity has been advantageous, although we acknowledge that interface complexities can present challenges at times. Your security concerns are understood, and we continuously strive to provide a secure environment for your assets. Thank you for being a part of the OKX community and for your trust. Your feedback serves as a roadmap for us to enhance your experience. If you have more insights or questions, please don't hesitate to reach out. We're here to ensure your journey with us remains successful and secure.
  • Name: Anonymous (Verified)
    Job Title: Marketing officer
    Length of product use: Less than 6 months
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Very cool

    Date: Aug 10 2023

    Summary: Intuitive and easy to use platform I would recommend it to my friends and family, many incentives and not very expensive fees.

    Positive: Very intuitive and simple to use in addition the platform offers a wide range of assets, trading in this platform is simple and the exchange, deposit and withdrawal fees are very competitive compared to other exchanges.

    Negative: N/A.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    Thank you for sharing your feedback about your experience with OKX. We greatly value your insights, as they help us understand both our strengths and areas for improvement. We're pleased to hear that you find our platform very intuitive and simple to use. Providing a user-friendly experience is a priority for us, and we're glad that our wide range of assets has added value to your trading journey. Additionally, your acknowledgment of competitive fees is motivating. Thank you for notating "N/A" under cons. We're glad to hear that your experience has been positive overall. Your overall assessment is heartening. We're delighted that you consider our platform intuitive and easy to use, and that you would recommend it to your friends and family. Your recognition of our incentives and fee structure is appreciated.
  • Name: Anonymous (Verified)
    Job Title: Sr. Talent Acquisition
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Good software for crypto market

    Date: Aug 10 2023

    Summary: If I have to talk overall experience, My overall experience with OKX software has been positive, marked by its user-friendly interface and diverse cryptocurrency trading features. While minor issues like customer support response time and interface lags have been encountered, the platform's educational resources and trading potential stand out. With room for improvement, OKX remains a valuable tool for navigating the dynamic world of cryptocurrency trading.

    Positive: I really liked OKX software, I been using it for around a year almost and what I found impressive about OKX software is its user-friendly interface and robust functionality. It makes cryptocurrency trading accessible even for newcomers. Despite minor glitches, OKX's diverse range of features, coupled with its educational resources, significantly aids in navigating the complex world of crypto trading. It's a valuable platform for both beginners and experienced traders.

    Negative: Overall I like the software it has helped me in a lot of way, if I have to talk about what I didn't like is that while OKX software offers solid features, there are a few areas for improvement. Firstly, the customer support response time could be quicker, especially during peak trading times. Secondly, occasional interface lags have been observed, affecting real-time trading experiences. Lastly, the learning curve can be steep for newcomers. Despite these aspects, OKX's features and potential for crypto trading remain noteworthy.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    We're delighted to hear that you've had a positive experience using OKX software. Our dedication to providing a user-friendly interface and robust functionality is a key focus, and we're thrilled that it has made cryptocurrency trading accessible, even for newcomers. Your recognition of our educational resources is greatly appreciated. We appreciate your constructive feedback. While you've found value in our software, we understand the areas that need improvement. We acknowledge your observation regarding customer support response time, and we're actively working to enhance this aspect, especially during peak trading periods. Additionally, we apologize for any interface lags you've experienced; our team is continually optimizing the platform for real-time trading. We recognize that the learning curve can be steep for newcomers and are exploring ways to address this. Your overall experience is encouraging. We're pleased that our user-friendly interface and diverse cryptocurrency trading features have contributed to a positive experience for you. Your feedback reinforces our commitment to enhancing our services. Your support, coupled with your recognition of our platform's potential, motivates us to continually improve and offer a valuable tool for the dynamic world of cryptocurrency trading. Thank you for choosing OKX software and for your trust in our platform. If you have more insights, suggestions, or questions in the future, please don't hesitate to reach out. We're here to ensure your trading journey remains successful and rewarding.
  • Name: Anonymous (Verified)
    Job Title: Selbstverständlich
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Stay away

    Edited: Aug 11 2023

    Summary: If you want to lose money, you've come to the right place. No problem solving, no exact definition of where the problem is to solve the problem.

    Positive: Your money goes somewhere where you can't track it. When there are problems, they always want the same thing, but they can't fix the problem.

    Negative: My account was blocked because I allegedly did not transfer a payment. Although I have proven it 10-15 with a video of how I made my payments and transfer to my account. Didn't release my account OKX anyway.

    Read More...
    OKX Company Response
    Date: Oct 12 2023
    I'm sorry to hear about the difficulties you're facing. It's frustrating when an issue persists despite providing evidence. Your experience is important, and we'll ensure to forward your feedback to the relevant team for review and improvement. We aim to address concerns promptly and enhance our services. If there's anything specific you'd like assistance with, please share more details via email with our Support Team at support@okx.com, and we'll do our best to help.
  • Name: Gabriel C.
    Job Title: Boss
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    I like to use OKX, but the problem IS that i have to come and complain here in the hope to reach the assistance service

    Date: Aug 10 2023

    Summary: If you work for OKX and read this message, please put me in touch with the help desk people regarding the trading bots. Many thanks in advance.

    Positive: The products are good, and the Interface is user friendly. I have a clear view of my assets, except with the bots.

    Negative: I can't reach the assistance.

    Read More...
    OKX Company Response
    Date: Aug 19 2023
    Thank you for sharing your thoughts with us. We're glad to hear that you appreciate our products and find the interface user-friendly. Having a clear view of your assets is important, although we understand there might be some concerns with the bots. We apologize for any difficulty you've faced in reaching our assistance. Your feedback is invaluable in helping us improve our services. Rest assured, we're here to assist you. We'll make sure you're connected with our help desk team to address your questions and concerns regarding the trading bots. Please expect to hear from our help desk team soon. If you have any other questions or need assistance in the meantime, feel free to let us know. We're here to ensure you have a positive experience with OKX.