NovelVox Agent Accelerator Integrations

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Zoho CRM offers a simple and clean interface layout with a variety unique features that increase lead conversion rates. The CRM has an intuitive dashboard that allows you to run'macros' that will streamline the way a lead is contacted. This will also allow you to track the progress of a sale. Administrators can monitor missed opportunities, best performing agents, and make business-impacting decision using the sales report function.

Boost the growth of your business with Dynamics 365, a cutting-edge suite of CRM and ERP solutions. Integrate your data seamlessly. Gain insightful predictions. Attain remarkable outcomes. Make informed choices. Implement strategies that propel your business forward. Cultivate and enhance valuable relationships. Elevate both productivity and performance metrics. Access a comprehensive view of your customers. Identify and develop promising leads. Craft cohesive customer interactions. Keep abreast of market shifts. Provide exceptional customer experiences more swiftly. Streamline resources and enhance technician efficiency. Lower operational expenditures. Transform your conventional global financial management practices. Streamline processes for heightened efficiency. Minimize operational costs and simplify financial complexities. Transition from reactive to proactive operations. Modernize and ease your manufacturing and supply chain processes. Extend the longevity of your assets. Integrate your physical and digital sales channels. Foster brand loyalty through meaningful engagement. Surpass customer expectations consistently, ensuring they feel valued and understood.

Microsoft Excel, part of Microsoft 365, transforms the way individuals and organizations work with data. It’s a powerful platform for creating dynamic spreadsheets, conducting financial analysis, and uncovering insights through AI-enhanced tools. The new Copilot in Excel uses natural language prompts to generate formulas, analyze trends, and even automate complex data modeling—no coding required. Excel’s integration with Python allows professionals to perform advanced analytics directly within their spreadsheets, bridging the gap between data science and everyday productivity. With PivotTables, charts, and conditional formatting, users can visualize data patterns and make data-driven decisions with confidence. Cloud-based real-time collaboration makes teamwork seamless, letting multiple people coauthor spreadsheets simultaneously from anywhere. Excel’s security, supported by OneDrive and Microsoft Defender, ensures your data remains protected and recoverable. Whether for budgeting, forecasting, or business intelligence, Excel remains the trusted tool for clarity, collaboration, and confidence in every calculation.

Enhance customer loyalty and boost revenue with Sage's cloud-based CRM solutions. CRM, which stands for Customer Relationship Management, serves as a method for monitoring and managing interactions with potential clients, leads, and existing customers throughout every phase of a company's sales process. While ERP solutions allow you to concentrate on business operations, CRM tools are designed to prioritize customer engagement. By organizing and automating communication and activities across all customer-facing departments—such as sales, marketing, and customer support—CRM software empowers businesses to strengthen their customer relationships. Utilizing cloud-based CRM systems introduces a level of automation that helps organizations operate more smoothly and efficiently. Additionally, the centralization of customer interactions in one location allows your team to cultivate and maintain these relationships at every stage of the journey. Ultimately, implementing a robust CRM system can lead to sustained growth and improved customer satisfaction.

Microsoft Entra ID, previously known as Azure Active Directory, serves as a robust cloud-based identity and access management solution that integrates essential directory services, application access control, and sophisticated identity protection measures. Enhance your organization's security with this cloud identity solution, which effectively links employees, clients, and partners to their applications, devices, and valuable data. Utilize robust authentication methods and risk-adjusted access policies to secure resource access without sacrificing user experience. Ensure a quick and straightforward sign-in process throughout your multicloud infrastructure to boost user productivity, minimize password management time, and enhance overall efficiency. Centralize the management of all identities and access to applications, whether they reside in the cloud or on-premises, to gain better visibility and control over your organization’s resources. This comprehensive approach not only protects sensitive information but also fosters a seamless and efficient working environment for all users.

Embrace digital workflows and watch your team flourish. By leveraging advanced solutions, your organization can enhance productivity and foster greater employee engagement. ServiceNow revolutionizes the way work is done, transforming outdated manual processes into efficient digital workflows, ensuring that both employees and customers receive prompt and seamless support. With ServiceNow, you gain access to digital workflows that not only enhance user experiences but also boost overall productivity for both staff and the organization as a whole. Our platform streamlines work complexities through a unified cloud system, known as the Now Platform: an intelligent and user-friendly solution tailored for modern work environments. You can select from our pre-designed workflows or craft custom applications tailored to your needs. Built on the Now Platform, our diverse product portfolio addresses critical IT, Employee, and Customer Workflows, providing the enterprise solutions necessary for a thorough digital transformation. Elevate the experiences you offer and unleash the productivity you seek, now enhanced with native mobile functionalities for daily tasks across your organization. This transition to digital workflows is not just beneficial; it is essential for staying competitive in today's fast-paced business landscape.

Oracle's comprehensive CRM solutions present the most extensive and profound functionalities that assist organizations in enhancing their sales, marketing, customer loyalty, and service efficiency. When paired with Oracle's Commerce solutions, they create a seamless, integrated experience across various channels for customers. What sets Oracle CRM On Demand Industry Editions apart is their provision of specialized CRM solutions that are customized for distinct industries. In contrast to other cloud-based CRM offerings, Oracle CRM On Demand Industry Editions leverage Oracle's profound industry knowledge, delivering immediate business advantages to organizations in sectors such as automotive, high technology, insurance, life sciences, and wealth management from the outset of implementation. These editions come equipped with pre-configured business processes, data models, object models, and business logic that are specifically crafted to cater to the unique needs of each industry. This tailored approach ensures that clients can maximize their operational efficiency and achieve their business goals effectively.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Capture every call and every interaction to transform customer engagements into a valuable resource of actionable data. Ensure complete documentation and streamline compliance processes. Effortlessly sift through extensive call recordings to verify compliance, resolve conflicts, and reduce risks. Align customer feedback with critical business objectives. Record all calls consistently; never overlook a single interaction. Prevent valuable customer data from being lost. Gain a comprehensive understanding of both your customers and your contact center's performance. Stay proactive in addressing technical challenges to reduce downtime effectively. Implement a crucial safety net by continuously monitoring your call center's infrastructure. Receive immediate notifications regarding potential issues to resolve them swiftly and avoid missed calls. Systematically organize call data to convert large volumes of recordings into well-structured information. Advanced metadata tagging features help automatically classify and arrange call data for easier access and analysis. By doing so, not only do you maintain compliance, but you also enhance overall operational efficiency.

eGain Chat™ provides the capability to deliver immediate chat support to individuals visiting your website. Representatives can communicate through text, share files, direct users to web pages, and provide knowledge base resources to effectively address inquiries in both proactive and reactive manners. Consistently rated as the top choice by industry analysts, it has been instrumental in revolutionizing customer support interactions for businesses for over ten years. This live chat solution is a core component of eGain's comprehensive customer engagement software suite, ensuring smooth integration with other applications focused on social interaction, web experience, and contact center functionalities within the suite. When paired with supporting products, eGain Chat opens up limitless possibilities for enhancing both sales and service experiences. By optimizing the chat experience, businesses can foster stronger relationships with their customers and create a more engaging online environment.

Finacle, offered by EdgeVerve Systems, a subsidiary of Infosys, stands out as a premier digital banking solution suite. This innovative platform enables both traditional and new financial institutions to undergo genuine digital transformation, facilitating seamless customer interactions, expansive ecosystem engagement, data-driven connections, and extensive automation. Presently, over 100 nations rely on Finacle to manage the needs of more than a billion customers and oversee approximately 1.3 billion accounts. Its mission is to provide advanced technological solutions that empower banks to discover new opportunities and enhance the financial experiences of their clientele. Furthermore, Finacle aims to enhance banks' engagement with customers, employees, and partners, fostering meaningful growth in the process. The suite also encourages financial institutions to innovate effectively, creating unique value propositions and maintaining a competitive edge. Ultimately, Finacle seeks to improve operational efficiency, enabling banks to cut expenses and pursue sustainability initiatives for a better future. Through its comprehensive offerings, Finacle not only transforms banking operations but also reshapes the entire financial landscape.

Sugar Connect integrates essential customer experience functions into the email and calendar applications that Sales and Services utilize daily. This innovative tool ensures your CRM, email, and calendar systems stay synchronized without the need for manual data entry. By linking your G Suite or Office 365 account with your Sugar instance, you can access pertinent information as you engage with prospects and clients in real-time. This seamless integration is the simplest method to deliver genuinely personalized experiences that foster long-term customer loyalty. Receive contextual insights about the individuals you’re corresponding with right within your email platform. Eliminate the hassles of switching between apps, as the no-touch synchronization is both automatic and straightforward. Tailor your communications with immediate insights based on the recipient and the timing of your emails. Additionally, you can achieve comprehensive visibility into the status of your accounts, contacts, leads, and opportunities directly through G Suite or Office 365, making your workflow more efficient than ever before. The convenience of this integration ultimately enhances your ability to nurture strong relationships with your clients.

BMC Helix Chatbot transforms the cognitive enterprise by providing users with intelligent, multi-channel interactions that facilitate service discovery and requests through a personalized conversational interface. By integrating with BMC Helix Digital Workplace, BMC Helix Business Workflows, and BMC Helix Cloud Cost, BMC Helix Chatbot enhances employee engagement and productivity through these smart, omni-channel experiences. These advanced applications are essential for meeting the evolving demands for engaging user experiences within enterprises. Beyond just convenience, AI-driven interactions simplify the deployment of digital services for IT organizations while making them more accessible and attractive for employees. As indicated by market trends, the significance and impact of intelligent applications in the workplace are on the rise. Moreover, companies often grapple with a lack of cohesive service pathways, which can detrimentally affect the overall employee experience. Ultimately, addressing these challenges is vital for fostering a more efficient and satisfying work environment.

Businesses and consumers are reshaping their expectations regarding interactions with financial institutions, placing less emphasis on geographic presence and focusing instead on the institution's capability to engage with them effectively. Fiserv provides businesses with cutting-edge solutions designed to control costs, enhance and secure revenue, and manage the risks involved in payment processing while also fostering strong customer relationships. The current landscape has compelled financial institutions to reconsider the role of digital channels and real-time payment systems in meeting consumer demands for seamless experiences. With Fiserv’s offerings, whether customers are making payments in person, online, or via mobile devices, organizations can fully leverage the advantages of electronic payment processing. This adaptability not only meets the evolving needs of consumers but also positions businesses for sustained growth in a rapidly changing market.

SAP solutions extend far beyond the capabilities of conventional CRM systems. They incorporate advanced in-memory technology and Big Data analytics, enabling you to facilitate real-time, contextual, and personalized engagement with customers across various channels and business sectors. Gain profound insights into customer behavior and social trends to enhance your impact on every transaction, regardless of location. Ensure that each customer feels uniquely valued by delivering tailored experiences across all platforms. Our solutions also enhance the digital shopping experience, creating seamless interactions through mobile, social, and e-commerce channels. Equip your service representatives with the necessary visibility into customer needs and immediate problem-solving tools to foster loyalty and optimize costs effectively. This comprehensive approach not only strengthens customer relationships but also drives significant business growth.

It is easy to get lost in the shuffle of AI trends and buzzwords. You need a map to help you navigate the world of AI. Your company must know how automation can best benefit your bottom line, employees productivity, and the customer experience. Verint AI Blueprint™ allows you to determine which conversational AI use case will generate immediate ROI and long-term enterprise value. AI Blueprint, which is a team of experts from Verint, generates a roadmap to ensure your automation's continued success and improvement. It also highlights business opportunities based upon your customers' data. AI Blueprint will help you navigate the process of building enterprise-grade chatbots and conversational AI. While it's easy to believe in AI, without proper planning, you run the risk of launching conversational AI initiatives that don't address your customers' needs.