NiCE Employee Engagement Manager (EEM) Description

NiCE Employee Engagement Manager is an AI-powered automation tool built to improve workforce engagement and scheduling flexibility. It enables agents to manage their schedules through mobile self-service features such as shift trades and time-off requests. EEM automates intraday staffing adjustments to ensure service levels are maintained. AI-based business rules streamline decision-making while providing transparency into staffing changes. The platform reduces manual administrative work for managers and planners. Employees gain greater ownership over their schedules, leading to higher satisfaction and retention. Real-time alerts help agents stay productive and self-correct when needed. EEM supports dynamic schedule management across distributed and hybrid teams. The solution integrates seamlessly with broader workforce management systems. NiCE EEM helps organizations create a more flexible and engaged contact center workforce.

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Company Details

Company:
NiCE
Year Founded:
1986
Headquarters:
United States
Website:
www.nice.com/products/workforce-management/nice-iex-wfm/automate

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NiCE Employee Engagement Manager (EEM) Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Live Training (Online)
Webinars
Customer Support
Business Hours
Live Rep (24/7)
Online Support

NiCE Employee Engagement Manager (EEM) Features and Options

Workforce Optimization (WFO) Software

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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