QEval
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
Learn more
Site24x7
Site24x7 provides unified cloud monitoring to support IT operations and DevOps within small and large organizations. The solution monitors real users' experiences on websites and apps from both desktop and mobile devices. DevOps teams can monitor and troubleshoot applications and servers, as well as network infrastructure, including private clouds and public clouds, with in-depth monitoring capabilities. Monitoring the end-user experience is done from more 100 locations around the globe and via various wireless carriers.
Learn more
Mividi
The Mividi IP Video Monitoring System (TSM100) stands out as an excellent solution for assessing the video quality of IPTV services. Typically, IPTV providers source video content from various channels, such as satellite, fiber optic cables, terrestrial broadcasts, and locally produced videos. To accommodate bandwidth requirements and ensure compatibility with users’ devices, these source streams might undergo decoding and re-encoding processes. Consequently, it is not unusual for service providers to manage numerous programs and a variety of transport streams at their head-ends. Moreover, the complexity increases with the need to handle advertisement insertion and supply Electronic Program Guide (EPG) details. To deliver the highest quality video services to their customers, providers must continuously monitor their offerings at several critical points throughout the stream processing. This vigilant monitoring is essential for maintaining optimal performance and enhancing viewer satisfaction.
Learn more
MPEG Streamclip
MPEG Streamclip is a versatile and free tool for both Mac and Windows that functions as a video converter, player, and editor. It supports a wide range of movie file formats beyond just MPEG, allowing users to convert MPEG files between muxed and demuxed formats suitable for authoring. Additionally, this software can encode videos into various formats, including those compatible with iPod, and offers features for cutting, trimming, and joining clips. Users can also download videos from platforms like YouTube and Google by simply providing the page URL. With MPEG Streamclip, you can easily open and play numerous movie formats, edit them with options like Cut, Copy, Paste, and Trim, and set In/Out points for precise editing. The program allows you to convert files into muxed or demuxed formats and export them to QuickTime, AVI, DV, and MPEG-4 files, all while maintaining high-quality output. This makes it a convenient choice for importing into DVD authoring tools and utilizing with various other applications or devices, ensuring a seamless multimedia experience. Furthermore, its user-friendly interface makes it accessible for both novices and experienced users alike.
Learn more
