Luminello Description

This EMR system offers everything you would anticipate, such as integrated billing for insurance and credit cards, E-rx/EPCS with PDMP integration, electronic lab results, telehealth services, secure messaging, and group features currently in beta, all wrapped in a sleek, user-friendly interface. Designed for groups and clinics of varying sizes, the group functionality—now in beta—boasts a master calendar, financial reporting, advanced permissions, and support for multiple locations, all at competitive pricing. Additionally, users benefit from complimentary, dedicated customer support along with ample onboarding and training tailored for your group. A free public profile can serve as your main online presence, while premium subscribers enjoy a pre-screen form that streamlines the intake process for new patients, saving significant time on phone calls. You can utilize pre-designed policy templates to obtain e-signatures, employ questionnaires to expedite intake, or customize your own templates for repeated use. Adding secure messages to patient charts is just a click away, and you can speed up note completion with handy text snippets and either pre-made or personalized templates. Furthermore, this system's continuous updates ensure that you always have access to the latest features and enhancements that improve your practice management experience.

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Pricing

Pricing Starts At:
$29 per month
Free Version:
Yes
Free Trial:
Yes

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Luminello
Year Founded:
2013
Headquarters:
United States
Website:
luminello.com

Media

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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Business Hours
Online Support

Luminello Features and Options

Mental Health Software

Appointment Reminders
Appointment Scheduling
Assessment & Treatment Plans
Billing & Invoicing
Claims Management
E-Prescribing
EDI
EMR / EHR
HIPAA Compliant
Inpatient / Residential
Multi-Provider Practice
Patient Portal
Personnel Management
Progress Notes
Single Provider Practice

Luminello User Reviews

Write a Review
  • Name: LISA W.
    Job Title: Owner
    Length of product use: Less than 6 months
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    A Sham

    Date: Dec 21 2023

    Summary: This is not a full fledged EMR as far as billing goes and they are totally misrepresenting their product.

    Positive: Clinical side works OK. The product as far as notes and integration with Dr First works OK but it took forever to get providers linked up with prescribing and EPCS.

    Negative: My Company, Progressive Psychiatric Services, previously used Luminello as a sole provider. We signed up again and were told systems would be effective as of 10/10/23 when we started sending billing through Luminello. Since that time, we have not gotten ANY ERAs, so I am unable to reconcile any billing for the past 11 weeks- . Many of the claims have also been stalled, the templates for billing were set up improperly, even though my biller requested to do it, so reimbursements have also been markedly lower. I have begged, pleaded - done everything I have been asked to do. My business, totally in the black when we signed up, is on its knees, having lost over $54K from what would be our normally revenue, and being unable to send invoices. Our finances are in a shambles.
    Today I asked for a meeting to help me MANUALLY apply those payments that come through on the insurance websites- and discover there is no way to do this in Luminello.
    We keep being redirected to the same two group support people and there have been no answers and no improvement- keep being told that it is Change healthcare, whereas they refer us back to Luminello. When we signed up, we were never even told that out billing would be going out through APEX EDI, but that ERAs would return through Change Healthcare- and as they never have, this is not even working.
    I don't see how this product can legally be marketed as doing any billing, the way it stands. This is a travesty.

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