Khoros Community Integrations

Salesforce Sales Cloud is a robust sales force automation platform that enhances the sales process with AI-driven insights and automation. The platform helps businesses streamline their sales operations, offering comprehensive tools for managing leads, opportunities, and customer activities. Sales Cloud enables sales teams to forecast sales in real time, optimize pipeline management, and improve decision-making by leveraging predictive analytics. The platform’s automation features eliminate repetitive tasks, allowing sales reps to focus on high-value activities that drive conversions. Sales Cloud’s integration with Salesforce Einstein and other tools helps users gain deeper insights into customer needs and sales performance, ultimately helping them close deals faster. With customizable dashboards, activity tracking, and reporting, Sales Cloud provides a unified view of sales progress, giving businesses the ability to stay ahead of the competition and optimize revenue growth.

Tableau, an industry-leading analytics platform, empowers businesses to make smarter, data-driven decisions with AI-powered insights and advanced data visualization. By leveraging Tableau Next, which integrates seamlessly with Salesforce and Agentforce, users can access intelligent analytics and unlock the full potential of their data. Tableau provides flexible deployment options—whether cloud-based, on-premises, or directly integrated with Salesforce CRM—ensuring organizations can access a comprehensive data management solution. With built-in AI and machine learning capabilities, Tableau helps users uncover patterns, predict outcomes, and improve decision-making at every level of the organization. Its intuitive interface allows analysts, business leaders, and IT teams to explore data, visualize trends, and collaborate efficiently, while fostering a Data Culture that accelerates innovation and enhances operational efficiency.

Engage with individual customers by utilizing a multitude of features designed to help you craft personalized and relevant content, spanning from basic email marketing capabilities to advanced cross-channel campaign tools. Integrate data from various sources and devices to achieve a comprehensive understanding of your customers. Capture and utilize first-, second-, and third-party data to gain insights into your customer base, thereby promoting growth by targeting new audience segments. Utilize data alongside AI technologies, such as Einstein, to manage every interaction effectively. Tune into customer intent, interpret their needs, and provide personalized communications that foster trust. Establish two-way, real-time engagement that extends from initial awareness to customer advocacy. Furthermore, dynamically present the next best action for each individual on a large scale, ensuring that interactions are relevant and timely. Finally, assess the overall effectiveness of your marketing across all digital channels and devices by leveraging AI and a unique collaboration with Google Analytics 360 to optimize your strategies continuously.

BL.INK is a sophisticated link management platform that empowers businesses to meticulously capture, track, and manage every customer interaction across various channels. BL.INK improves digital marketing attribution by making it simple to create and deploy branded shortened URLs and QR codes that capture unlimited data points. This data collection leads to perfectly-structured, consistent information crucial for improving marketing ROI and marketing attribution reporting. Trusted branded short links and QR codes also boost click-through rates in SMS messages, direct mail, emails, social media, product packaging, signage, and even TV advertisements. Our platform supports GS1 Digital Link and GS1 2D barcodes, providing valuable insights for consumers and supply-chain vendors throughout their engagement journey. BL.INK is committed to data security and compliance, offering global data residency options, HIPAA compliance, and SOC 2 certification. Since our inception in 2008, we have proudly served many industries, including healthcare, retail, consumer goods, CPG, healthcare, aviation, enterprise software, and financial services. BL.INK integrates with Adobe Analytics, ObservePoint, Khoros, Google Analytics, and more.

Khoros enables seamless interaction with your customers from the initial offer through to the final sale and beyond. Engage with your audience across their preferred channels, including messaging, chat, social media, email, SMS, and on both external and your own branded communities — we ensure you remain continuously connected. Our platform, powered by AI, is a reliable ally during both your peak successes and challenging crises. With Khoros, you benefit from enterprise-level workflows designed to manage complex deployments, accommodate high traffic, and fulfill the security and brand protection requirements of top global brands, all supported by an award-winning services team dedicated to your success. We go beyond being just a technology provider; Khoros offers exceptional services, coaching, and extensive industry knowledge, making us the ideal partner for your sustained growth and success in the long run. Together, we can foster enduring relationships and drive meaningful engagement with your customers.

SAP solutions extend far beyond the capabilities of conventional CRM systems. They incorporate advanced in-memory technology and Big Data analytics, enabling you to facilitate real-time, contextual, and personalized engagement with customers across various channels and business sectors. Gain profound insights into customer behavior and social trends to enhance your impact on every transaction, regardless of location. Ensure that each customer feels uniquely valued by delivering tailored experiences across all platforms. Our solutions also enhance the digital shopping experience, creating seamless interactions through mobile, social, and e-commerce channels. Equip your service representatives with the necessary visibility into customer needs and immediate problem-solving tools to foster loyalty and optimize costs effectively. This comprehensive approach not only strengthens customer relationships but also drives significant business growth.