Keeping Description
Keeping allows everyone in your team to receive, respond and assign support emails from their own mailbox. All support emails are organized in a separate section of your mailbox, separated from your normal emails. Assigning requests to specific team members will help you create accountability and distribute the workload. Marking emails as open, closed, or pending will help you to know where they stand. No more requests getting lost in the cracks. You can see your Shopify customer in Keeping without leaving Gmail. Advanced reporting provides you with the data that you need to understand how your team is responding to customers. Track the first response times, the volume of requests and how your team responds.
Keeping Alternatives
Proton Mail
Secure your company’s communications with Proton Mail — the business email solution trusted by over 50,000 organizations. With end-to-end encryption built in, your internal and external communications stay confidential by default. Proton Mail helps your business meet GDPR, HIPAA, and other compliance standards, while giving you full control over your data under strong Swiss privacy laws. Empower your team with encrypted email and calendar, support for your custom email domains, professional branding, and simple migration from providers like Google Workspace or Microsoft 365 — no IT team required.
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ManageEngine ADManager Plus
ADManager Plus is an effortless and user-friendly solution for managing and reporting on Windows Active Directory (AD), designed to assist both AD administrators and help desk staff with their daily operations. Featuring a centralized and user-friendly web interface, this software addresses a range of intricate tasks, including the bulk management of user accounts and various AD objects, delegation of role-based access to help desk personnel, and the generation of a comprehensive array of AD reports, many of which are critical for compliance audit purposes. Additionally, this Active Directory tool provides mobile applications that enable AD administrators and technicians to carry out essential user management functions from their smartphones or tablets while on the go. It simplifies the process of creating multiple users and groups in Office 365, managing licenses, establishing Exchange mailboxes, migrating existing mailboxes, setting storage limits, and adding proxy addresses, thereby enhancing overall efficiency. With its robust features, ADManager Plus stands out as a vital asset for organizations aiming to streamline their AD management processes.
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Hiver
Hiver, a Gmail-centric customer support solution, allows teams to collaborate on shared inboxes such as orders@, services@, and support@.
It works within Gmail and is the easiest, most natural way for teams handle customer email communications. It allows customer-facing teams to collaborate better and ensures that all questions are answered promptly by the right people.
Hiver is used by over 1500 companies, ranging from traditional businesses to new-age unicorns. Hiver powers companies like Flexport, Lonely Planet and Upwork.
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Synology MailPlus
Enhance your team's productivity with a local email solution that prioritizes data control, security, and dependability. Create customized mailboxes utilizing advanced filters and labels to stay updated on relevant matters. Disable conversation view to separate email threads into individual messages, allowing you to manage your communications in a familiar way. Collaborate more effectively by inviting colleagues to share access to the same mailbox, facilitating joint project efforts. Support multiple email domains on a single server while independently configuring each one to meet specific needs. Establish various login methods, manage daily email usage limits, and set tailored policies for different users and groups. Delegate administrative responsibilities by role to streamline the management process. Gain insight into potential threats to your team's email communications through straightforward visual representations. Utilize the powerful Rspamd engine to identify spam and enhance your understanding of email security risks, ensuring your team remains protected against emerging threats. This comprehensive approach not only boosts efficiency but also fosters a collaborative work environment.
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Pricing
Pricing Starts At:
$8 per user per month
Free Trial:
Yes
Integrations
Company Details
Company:
Keeping
Year Founded:
2019
Headquarters:
Brookyn, NY
Website:
www.keeping.com
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Online Support
Keeping Features and Options
Keeping Lists
Keeping User Reviews
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