IVR Description

IVR Reporter serves as an essential tool for tracking and assessing the effectiveness of your contact center, specifically utilizing systems like Avaya IR, Operation Analyst, and Conversant. This platform highlights areas in need of enhancement and facilitates swift and impactful measures. With IVR Reporter, managers in your contact center can access live, real-time data and instantly observe the outcomes of their strategic modifications. Catering to contact centers with multiple sites handling substantial call volumes and intricate operations, IVR Reporter features an administrative interface that connects seamlessly with automatic call distribution (ACD), Avaya IR, Operation Analyst, and other Conversant systems. This integration empowers contact center managers to produce comprehensive reports, manage ACD settings, and oversee call activities, ultimately driving the quest for optimal customer service. Furthermore, the tool's capabilities ensure that managers can make informed decisions that directly enhance operational efficiency and customer satisfaction.

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Company Details

Company:
Bhrigus Software
Year Founded:
2002
Headquarters:
United States
Website:
www.bhrigus.com

Media

IVR Screenshot 1
IVR Screenshot 1
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Product Details

Platforms
Web-Based
Customer Support
Business Hours
Online Support

IVR Features and Options

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

IVR User Reviews

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