ID Cloud Description
ID CLOUD, A premium cloud contact center solution helps streamline all your business-related communications and engage with your customers through multiple communications channels e.g. voice, video, chat, email, social media & messaging.
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Pricing
Pricing Information:
Free Trial Available
Company Details
Company:
Teckinfo Solutions
Year Founded:
1995
Headquarters:
India
Website:
www.teckinfo.com
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Product Details
Platforms
Web-Based
Windows
Mac
Linux
Android App
Chromebook
On-Premises
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
ID Cloud Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
ID Cloud User Reviews
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