ICTContact Description

ICTContact is a sophisticated contact center solution that offers features such as predictive and progressive dialing, an IVR studio, multi-tenant capabilities, and white-label support. This software excels in automating both inbound and outbound call center operations, allowing for efficient campaign scheduling, answering machine detection (AMD), do-not-call (DNC) compliance, and automated press 1 telemarketing, all while providing real-time call tracking and control. Additionally, ICTContact comes equipped with a WebRTC-based web phone and an agent panel, along with comprehensive CRM integration options through REST APIs, ensuring a seamless user experience. Its robust functionalities make it an ideal choice for businesses looking to enhance their customer interaction strategies.

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Pricing

Pricing Starts At:
$1500 one-time
Free Version:
Yes
Free Trial:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
ICTInnovations
Year Founded:
2006
Headquarters:
Pakistan
Website:
www.ictontact.com
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Product Details

Platforms
Web-Based
Linux
On-Premises
Types of Training
Training Docs
Live Training (Online)
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support

ICTContact Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR Software

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

ICTContact User Reviews

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  • Name: Ellsa J.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    ICTContact – A Complete Omnichannel Contact Center That Grows With You

    Date: Sep 22 2025

    Summary: Overall, ICTContact delivers a powerful and modern contact center solution that doesn’t compromise on flexibility or features. For someone who needs omnichannel communication (voice, WhatsApp, email etc.), good CRM integration, and a platform that can grow with your team, this is definitely among the best. It’s reliable, full-featured, and gives a strong foundation for high customer satisfaction and agent productivity.

    Positive: ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label support, making it great if you ever want to serve different customers or brands under one roof.

    Negative: The learning curve early on is a little steeper than simpler SaaS tools, especially configuring all the dialing modes, IVR rules, and channel integrations — but after a few days, things settle nicely.

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