Hetzner Reviews

Summary: We are using the Hetzner dedicated root servers for almost 20 years for services like Communication-, File-, Game-, and Mailservers now, you can not get better performance for that low price.
At hardware failures you get pretty fast support/help. Their network is stable, at least in Falkenstein, Nuremberg and Helsinki.
PS: you HAVE to have knowledge and experience with dedicated root servers, support won't help you with trivial tasks like setting up/solving problems of firewall, your DNS entries, etc.

Positive: + The price for the dedicated roots is unbeatable.
+ Fast support when problems.
+ Serial console.
+ Transparent pricing.

Negative: - The website design is confusing, split too much, overloaded.
- prices for "old" hardware at server-market are way too high.

Summary: I'm In love with Hetzner! It's the best provider for me.
Hetzner's dedicated and cloud server infrastructure is incredible and there are so many possibilities! You just need to get used to it.

Positive: -Costs
-Support
-Service
-Cloud Interface
The Support is Always trying to do the best for the customers!

Negative: -Website "Hopping"
-Setup Fee
New IPv4 Fees but it's not really their fault.

Summary: I have had an absolutely terrible experience with this company. I used their services for a short period of time, then decided to close my account. I was not informed of any outstanding balances before doing so. The next day I was sent an invoice for €7.54.

The invoice states that the payment is due by PayPal. I only signed up for this company because they advertise as accepting payment by PayPal. When I click the link to pay the invoice however, it does not let me do so as my account is closed.

The “support” team has been rude and absolutely unhelpful. They have informed me that I am unable to pay by PayPal because I closed my account. I have asked them to reinstate my account so that I can pay my invoice. They refuse to do this because my account has an outstanding balance.

One of their e-mails to me stated the following:
“As the account is disabled already, you have to make a bank transfer. There is no other option, and it's not our problem, you deleted your account, so disabled it, before paying the invoice.”

It’s not their problem? Are you serious? When I closed my account it didn’t show me an outstanding invoice. It didn’t give me any option to pay. I closed my account on March 31st at 12:02 PM. I was sent an invoice on April 1st at 4:14 AM. It seems to me like the problem is the way they run their system.

They insist that I send an international wire transfer for €7.54 to them. I have repeatedly refused to send an international wire transfer where the fee to do so will cost me three or four times what I owe. After all, they clearly advertise that they accept PayPal.

I have on multiple occasions offered to pay by credit card. I have also asked them for an e-mail address that I can simply send a PayPal payment to. They have refused both of these and insist that I send them a wire transfer. They are threatening to send me to a collections agency if I do not do so. This behavior borders on extortion. I am actually trying to pay my invoice, but they are NOT giving me a reasonable way to do so.

Again when I asked to pay for PayPal, one of their replies states the following:
“you don't have the option to do that as YOU deleted the account.”

My last four e-mails to them asking them for a PayPal address to send payment to have been completely ignored. I suspect they will soon send me to a collections agency (as they have directly told me they will do this) for not paying my invoice, which I have repeatedly attempted to pay.

I have NEVER dealt with a company with such rude and appalling customer service. I recommend avoiding this terrible company at ALL costs.

Positive: The only positive thing that I found about their service is that they offer competitive pricing for their services.

Negative: Where do I start? Their customer service is incredibly rude and unhelpful. Unacceptable customer service.